Financial Services Customer Service Analyst

Your new company
Join a leading financial services organisation committed to delivering exceptional customer outcomes and maintaining the highest compliance standards. Working within a supportive and collaborative team, you'll play a key role in helping ensure customer information remains accurate, up to date, and compliant with regulatory requirements.

Your new role
Due to continued growth, an opportunity is available for experienced customer service professionals to join a KYC Remediation team on a 12-month temporary assignment.

You will be responsible for conducting inbound and outbound customer contact, gathering and verifying documentation, and supporting remediation activities for non-individual entities such as trusts, corporate accounts, and self-managed super funds. This role combines customer service, administration, and compliance responsibilities within a fast-paced environment.

Key responsibilities include:

• Conducting inbound and outbound customer calls regarding KYC remediation requirements.
• Collecting and verifying customer documentation and identification.
• Reviewing customer records to ensure compliance with regulatory obligations.
• Managing customer enquiries in a professional and timely manner.
• Maintaining accurate records and updating internal systems.
• Working closely with internal stakeholders to achieve positive customer outcomes.

What you'll need to succeed

• Previous inbound and outbound call centre experience.
• Exposure to KYC, AML, compliance, banking, or financial services is highly regarded.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to follow processes.
• A customer-focused approach with strong problem-solving abilities.
• Ability to work in a high-volume environment and manage competing priorities.
• Confidence navigating multiple systems and applications.

What you'll get in return

• $52.56 per hour + Super
• 12-month temporary assignment with potential for extension.
• Comprehensive training and ongoing support.
• Opportunity to build valuable KYC and compliance experience.
• Hybrid working arrangement after successfully completing the initial training and proficiency period.
• Full-time hours, Monday to Friday.

What you need to do now
If you're interested in this role, click 'Apply Now' to submit your application.

Assessment centres will be held in Parramatta during the first week of September, with successful candidates commencing in early October.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.