Fine Jewelry Client Advisor

POLACHECK'S JEWELERS

Jewelry Client Advisor

Reports to: Director of Sales

REQUIRED QUALIFICATIONS

✦ Jewelry & Watch Industry Experience — Prior background in fine jewelry, watches, or luxury goods retail is mandatory.

✦ CRM Proficiency — Demonstrated ability to maintain accurate client records, execute outreach programs, and meet client management KPIs within a CRM platform is mandatory.

ABOUT THE ROLE

As a Client Advisor at Polacheck's Jewelers, you are the face of our brand — building lasting client relationships through exceptional service, deep product knowledge, and proactive engagement.

KEY RESPONSIBILITIES

·     Client Engagement: Greet and assist clients, providing tailored recommendations based on individual preferences and needs.

·     Product Knowledge: Maintain deep expertise across our brand portfolio, including brand heritage and storytelling.

·     Sales Achievement: Consistently meet and exceed individual sales targets while contributing to overall store goals.

·     Relationship Building: Cultivate long-term client relationships that drive repeat business and referrals.

·     CRM & KPIs (Required): Keep client information current and accurate, complete all required trainings on time, and meet or exceed outreach and follow-up metrics in the CRM system.

·     Visual Merchandising: Help maintain an inviting, on-brand store environment.

·     Inventory Management: Assist with stock management and inventory counts to ensure the floor is well-stocked.

·     Team Collaboration: Contribute to a cohesive, supportive team culture.

·     Mystery Shop: Achieve a minimum score of 85% on mystery shop evaluations.

QUALIFICATIONS

·     Jewelry/Watch or Luxury Retail Experience — Required: Prior background in fine jewelry, watches, or luxury retail is mandatory. Hospitality experience may be considered alongside demonstrated jewelry or watch knowledge.

·     CRM Experience — Required: Proven track record managing client data, executing outreach campaigns, and meeting CRM-based performance metrics.

·     Communication: Excellent verbal and written skills with the ability to connect authentically with diverse clientele.

·     Sales Acumen: Demonstrated history of achieving and exceeding sales goals through consultative selling and compelling storytelling.

·     Interpersonal Skills: Natural ability to build rapport and earn client trust.

·     Attention to Detail: Highly organized with a keen eye for accuracy.

ADDITIONAL REQUIREMENTS

·    Flexible availability including weekends and holidays.

·    Genuine passion for fine jewelry, watches, and current industry trends.

WHAT WE OFFER

·    Competitive base salary plus bonus structure.

·    Ongoing professional development and clear paths for career growth.