Finnish-speaking Customer Support Expert

We're partnering with a leading international customer experience provider to recruit Finnish-speaking Customer Support Experts for a major global device protection and warranty services account.

In this role, you will support customers with protection plans, claims, damaged or malfunctioning devices, and general service enquiries, guiding them towards the right solution while delivering a professional and reassuring customer experience.

Your Role:

• Provide professional, friendly, and empathetic customer support
• Assist customers with device protection plans, warranties, and claims
• Guide customers through the claims process from initial enquiry to resolution
• Support customers experiencing damaged, defective, or malfunctioning devices
• Explain coverage, eligibility, procedures, and available service options clearly
• Collect and verify the information required to process customer requests
• Provide basic troubleshooting when appropriate before progressing a claim
• Keep customers informed about the status and next steps of their requests
• Handle complaints professionally and work towards effective resolutions
• Escalate complex cases according to established procedures
• Accurately document customer interactions and case information
• Maintain high levels of customer satisfaction while meeting quality and performance standards

Your Qualifications:

• Finnish at C1 level or higher
• Good command of English
• Excellent verbal and written communication skills
• Strong customer service and problem-solving mindset
• Comfortable working with technology, electronic devices, and digital platforms
• Ability to explain processes and solutions in a simple and customer-friendly way
• Empathetic, patient, and confident when supporting customers
• Good computer skills and ability to navigate multiple systems
• Strong attention to detail and organisational skills
• Ability to follow established procedures and quality guidelines
• Comfortable working in a fast-paced, performance-driven environment
• Previous experience in customer service, technical support, insurance, claims, or warranty services is an advantage

The Offer:

• Complete support to help you ease your relocation to Greece — flight ticket expenses covered, hotel accommodation upon arrival, and support with the house-searching process, all at no cost to you
• Competitive monthly salary + 2 extra salaries per year
• Attractive Refer-a-Friend bonuses
• Healthcare benefits and numerous additional discounts
• Full training by certified instructors
• Ongoing coaching, training, and support to help you succeed in the role
• Professional growth and career development opportunities
• Free online Greek language courses
• Special company events and community & social responsibility initiatives
• State-of-the-art premises providing a modern working environment with relaxing break areas
• Opportunity to work within an international and multicultural environment
• Opportunity to join a Great Place to Work-Certified company