Fintech Compliance & Operations Manager

ABOUT FINENZE

Finenze is a Great Neck-based fintech company building next-generation crypto and fiat payment infrastructure for merchants. We enable businesses to accept, convert, and settle digital assets and traditional currencies through a secure, compliant, white-label platform. We are a small, ambitious team at the ground floor of something big — and we are looking for people who want to build with us.

THE ROLE

This is one of the most important hires we will make. As our Operations & Compliance Manager, you will be the operational backbone of Finenze — the person who makes sure our compliance program actually runs, our merchants get onboarded correctly, and nothing falls through the cracks.

You are not a lawyer and you are not making final legal decisions — but you are the bridge between our technology provider, our merchants, our compliance officer, and our legal team. You will work directly with our COO and report to the BSA/AML Compliance Officer.

WHAT YOU WILL DO

Merchant Onboarding

● Collect and review merchant onboarding documents — business registration, ownership structure, government IDs, and supporting financials

● Submit merchant applications through our platform and coordinate with our technology provider for KYB approval

● Follow up on missing or incomplete documents and communicate clearly with merchants throughout the onboarding process

● Maintain organized onboarding files for every merchant with all required documents and approvals documented

Daily Compliance Operations

● Monitor the provider compliance dashboard daily for alerts, holds, and flagged transactions

● Log all alerts and cases into our compliance records system with accurate timestamps and details

● Escalate flagged or suspicious activity to the Compliance Officer immediately — do not resolve independently

● Ensure no suspended or unapproved merchant is actively transacting

● Handle merchant questions and complaints, log all communications, and escalate unresolved issues

Records & Reporting

● Maintain complete, organized, and retrievable records for all merchants, transactions, alerts, and compliance decisions — retained for a minimum of five years

● Prepare the monthly compliance dashboard report for review and sign-off by the Compliance Officer

● Assist in preparing quarterly compliance reports for Board presentation

● Ensure all compliance decisions made verbally or informally are memorialized in writing in the company system — no compliance decisions left only in WhatsApp or personal messages

Vendor & Provider Coordination

● Serve as the day-to-day operational point of contact with the provider for onboarding, compliance queries, and escalations

● Track the provider service issues, outages, and unresolved compliance matters and report them weekly

● Maintain a vendor reliance file with all agreements, screening descriptions, escalation contacts, and performance records

WHAT WE ARE LOOKING FOR

Required:

● 2–5 years of experience in fintech operations, payments, banking compliance, or financial services

● Solid understanding of KYC/KYB processes and AML compliance frameworks

● Experience handling sensitive financial documents with professionalism and discretion

● Strong organizational skills — you can manage multiple open cases simultaneously without losing track

● Clear, professional written and verbal communication skills

● Comfortable working in a fast-moving startup environment where processes are still being built

● Based in New York and available to work in-person full time

Preferred (not required):

● Experience at a payment processor, money services business, or crypto company

● Familiarity with BSA/AML regulations and FinCEN requirements

● Experience working with compliance platforms such as Sumsub, Jumio, TRM Labs, or Chainalysis

● CAMS certification (Certified Anti-Money Laundering Specialist) or similar

● Experience with blockchain transactions and digital asset products

WHAT WE OFFER

● A ground-floor opportunity to build the compliance and operations function of a growing fintech company from scratch

● Direct access to leadership and meaningful ownership of your role from day one

● Competitive compensation commensurate with experience

● The opportunity to grow into a senior compliance leadership role as Finenze scales

● A small, driven team that moves fast and takes compliance seriously

Important: This role operates in a regulated financial services environment. The right candidate understands that compliance is never optional and that escalating a concern is always the right call — regardless of commercial pressure. If you are someone who cuts corners, this is not the role for you.

Benefits:

• Paid time off

Work Location: In person

Pay: $65,000.00 - $90,000.00 per year

Work Location: In person