[Fintech] Merchant Relation Executive - remittance

Location: Clarke Quay (Hybrid)
Salary: $3,500 - $3,900/month

Looking to grow your career in the fast-paced FinTech and Payments industry? Join a leading fintech company and gain hands-on experience in merchant operations, cross-border payments, and digital payment solutions. This role offers excellent learning opportunities, career progression, and potential overseas business travel to attend industry conferences and events.

Responsibilities

• Manage merchant onboarding, including KYC verification, account setup, and system integration.
• Build and maintain strong relationships with merchants by providing operational support and resolving day-to-day enquiries.
• Process and monitor cross-border payment and remittance transactions.
• Investigate and resolve payment, settlement, and transaction-related issues.
• Liaise with internal teams, banking partners, and merchants to ensure smooth daily operations.
• Prepare operational reports, reconciliations, and maintain SOP documentation.
• Support process improvement initiatives and operational projects.

Requirements

• Diploma or Degree in Business, Finance, Banking, Accountancy, or related disciplines.

• Experience in FinTech, Payment Service Providers (PSP), payment gateways, remittance, digital wallets, or payment operations.

• Experience with companies or platforms in the payments ecosystem (e.g. PSPs, remittance providers, payment gateways, digital wallets, or other fintech companies) will be highly preferred.

• Knowledge of merchant onboarding, KYC, payment operations, settlements, FX, or remittance will be an advantage.

• Strong communication and stakeholder management skills.

• Detail-oriented with excellent analytical and problem-solving abilities.

• Proficient in Microsoft Excel and Microsoft Office.

Why Join?

• Excellent opportunity to build a career in the rapidly growing FinTech and Payments industry.
• Exposure to regional and cross-border payment operations.
• Structured learning and development opportunities.
• Potential overseas business travel to attend industry conferences and represent the company.
• High possibility of conversion to a permanent position based on performance.

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