Fintech Specialist

Description We are seeking a Fintech Specialist (English) to provide exceptional customer support for our fintech products and services. This role involves assisting customers with inquiries, troubleshooting technical issues, and guiding them through various fintech platforms such as digital wallets, mobile banking, payment processing, and other financial technologies. The ideal candidate will have strong technical skills, a customer-first attitude, and a passion for financial technology solutions.

Key Responsibilities: Provide customer support for fintech products, including digital wallets, online payments, mobile banking, and other related services.

Troubleshoot and resolve technical issues customers experience with fintech platforms, offering clear guidance and solutions.

Assist customers with account management, transaction inquiries, and security concerns related to fintech services.

Educate customers on how to use fintech products and services, ensuring they maximize the benefits of these tools.

Collaborate with internal teams to resolve complex technical issues and improve the customer experience.

Stay up to date with the latest trends in fintech, new product features, and regulatory changes in the financial sector.

Maintain accurate records of customer interactions, issues, and resolutions in the company’s customer management system.

Provide proactive solutions to enhance customer satisfaction and improve service delivery.

Requirements: Education: High school diploma or equivalent

Experience: Previous experience in customer service, fintech, or financial services is preferred.

Languages: Fluency in English is required.

Skills: Strong technical aptitude and ability to troubleshoot fintech platforms and digital financial tools.

Excellent communication skills, both written and verbal, to explain complex technical information clearly to customers.

Proficiency in customer service software, fintech platforms, and Microsoft Office Suite.

Strong problem-solving skills and ability to work efficiently in a fast-paced environment.

Other: Availability to work flexible shifts, including evenings, weekends, and holidays.

Benefits: Competitive salary and benefits package.

Opportunities for career growth and development in the rapidly evolving fintech industry.

A dynamic, inclusive work environment.

Professional development programs and certifications in fintech.

If you are passionate about financial technology and have a strong background in customer service, apply today to join our team and help our customers navigate the world of fintech!

About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company: TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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