Fintech Support Engineer

Senior FinTech Application Support Engineer

Your Role

As a Senior FinTech Application Support Engineer, you will provide high-level production support for critical financial applications and platforms. You will own complex incidents, troubleshoot application and integration issues, and work closely with engineering, infrastructure, and business teams to maintain system stability and reliability.

• Provide L2/L3 application support for business-critical financial systems.
• Lead troubleshooting and root-cause analysis (RCA) for production incidents and recurring issues.
• Monitor application health, performance, logs, alerts, and system transactions.
• Investigate issues across application, database, API, integration, and infrastructure layers.
• Manage technical escalations and coordinate with development, DevOps, infrastructure, and third-party teams.
• Support deployments, releases, configuration changes, and production fixes.
• Develop and maintain scripts, automation, and operational tools to improve support efficiency.
• Identify recurring problems and drive permanent fixes and process improvements.
• Maintain technical documentation, runbooks, incident reports, and knowledge bases.
• Participate in on-call / 24x7 support rotations and provide clear incident communication during high-severity events.
• Mentor junior support engineers and promote operational best practices.

Your Qualifications

Non-Negotiable Requirements:

• 5+ years of application/production support experience, preferably within FinTech, banking, payments, insurance, or other financial services.
• Strong experience troubleshooting production applications, APIs, integrations, and databases.
• Proven experience handling L2/L3 support, incident management, RCA, and problem management.
• Strong knowledge of SQL and hands-on experience with relational databases such as PostgreSQL, MySQL, or Oracle.
• Experience working with REST APIs, web services, and system integrations.
• Strong Linux/Unix troubleshooting and command-line skills.
• Experience with monitoring and observability tools such as Splunk, ELK, Datadog, Grafana, or CloudWatch.
• Working knowledge of cloud environments, CI/CD, Git, and deployment processes.
• Strong communication skills and the ability to manage technical escalations in a high-pressure production environment.
• Willingness to participate in 24/7 on-call support.

Preferred / Nice to Have:

• Experience supporting payment gateways, banking platforms, digital wallets, trading systems, or financial transaction platforms.
• Knowledge of AWS/Azure/GCP.
• Experience with Kafka or other messaging platforms.
• Experience with Kubernetes or Docker.
• Familiarity with ITIL, SRE, or DevOps practices.
• Experience with financial protocols or standards such as ISO 8583, SWIFT, or PCI-DSS.

Pay: Php135,000.00 - Php152,000.00 per month

Work Location: In person