Firco Support & Integration Specialist

Required Experience / Knowledge Areas *

Highly experienced Senior Firco Support Specialist with deep expertise in Firco Continuity, Firco Trust and FSK, hands-on integration experience with Firco Prediction Integrator (PI) and Firco Case Manager (CM API).

The candidate will be responsible for production support, incident management, API integrations, automation, data validation, and system stability in a high-volume banking sanctions screening environment.

Required Skills *

1. Core Systems

Strong hands-on experience in:

• Firco Continuity (v6 preferred)
• Firco Trust
• FSK
• List Automation
• Firco Prediction Integrator
• Firco Case Manager
• SWIFT

2. Integration & Tools

• REST & SOAP APIs
• JSON/XML transformation
• Postman, SoapUI
• SQL (Oracle & SQL Server)
• Shell scripting / Windows Batch
• Fortra Automate

Key Responsibilities *

1. Production Support

• Provide advanced support for Firco Continuity, Firco Trust & FSK
• Monitor real-time screening queues, batch screening, and alert generation
• Handle high-priority incidents including:

§ Screening outages

§ Watchlist update failures

§ API response failures

§ Decision text anomalies

§ Perform root cause analysis (RCA) and preventive action implementation

§ Ensure SLA adherence and regulatory compliance

• Perform UAT and production validation testing

2. Integration & API Expertise

• Implement and support integration between Firco and Third-party AI adjudication tools
• Configure and manage PI workflows
• Support CM API inbound/outbound integration
• Develop and troubleshoot:

§ REST/SOAP APIs

§ JSON/XML payload mapping

• Experience in:

§ Field-level mapping between PI and CM

§ Real-time vs batch integration models

§ Handling API throttling and timeout issues

Skills: Firco Continuity , Firco Trust , API Integration