Fire and Flood Resources Coordinator. Redruth, Cornwall

Resources Coordinator

Would you like to be part of a fast-paced, dynamic business, working alongside committed colleagues to help people put their lives back together following unexpected property damage?

Do you thrive in a role that continuously challenges you to think on your feet, solve problems creatively, and contribute to a team full of energy and purpose?

At Richfords, our Resources Team plays a vital role in the success of our operations. We are responsible for the programming and planning of our response to insurance incidents—ensuring we react swiftly, smartly, and in line with our values.

We're looking for a motivated individual who brings cognitive agility, a keen eye for detail, and the drive to energize those around them. You'll be diligent in your approach, naturally thorough in your work, and take pride in keeping things running smoothly, even in the face of changing priorities.

Key Responsibilities:

· Efficient and logical route planning across the UK

· Allocating technicians and engineers to projects based on skillset and job requirements

· Sourcing, booking, and building long-term relationships with sub-contractors

· Coordinating accommodation and logistics for mobile response teams

· Communicating clearly with our customer base and internal/external stakeholders

· Hiring specialist equipment when required for bespoke project needs

· Creating purchase orders and reconciling credit card expenditure accurately

· Continuously triaging and re-prioritising jobs to meet real-time operational needs

· Organising vehicle repairs, servicing, and sourcing additional vehicles when needed

We’re Looking for Someone Who:

· Demonstrates strong cognitive thinking and can quickly assess evolving situations

· Remains highly responsive, flexible, and adaptable in a fast-moving environment

· Shows motivation and takes initiative in driving tasks forward and solving problems

· Has the ability to encourage and energise others within a team

· Is consistently diligent and detail-focused, ensuring accuracy in all tasks

· Balances urgency with a cost-conscious mindset to deliver value for clients

· Thrives in a collaborative office-based environment

And Above All:

You naturally embody Richfords’ core values: Responsiveness, Expertise, Professionalism, Togetherness, and Innovation.

What You’ll Bring

Essential:

1. Strong administrative background (min. 2 years)

2. Ability to manage multiple tasks and stay detail-focused

3. Excellent communication and interpersonal skills

4. A natural problem-solver with a can-do attitude

5. Excellent telephone manner, with the ability to communicate clearly and professionally with customers and colleagues over the phone.

Desirable:

1. Previous experience in logistics/diary planning

2. Full UK driving licence

Why Work at Richfords?

1. Be part of a company that genuinely helps people recover after life’s unexpected events

2. Enjoy a supportive, values-driven culture (Responsiveness, Expertise, Professionalism, Togetherness, Innovation)

3. Real Living Wage employer

4. Profit sharing bonus scheme

5. Pension scheme, company events, on-site parking

6. Health Plan Programme

Location & Schedule

This is an office-based role in Redruth, Cornwall.
You’ll work Monday to Friday on a rotating shift pattern (one week of early shifts, 8:00am–5:00pm, followed by one week of late shifts, 9:00am–6:00pm).

You must be able to reliably commute to our Redruth office or have plans to relocate prior to starting the role.

Pay: £29,976.00 per year

Benefits:

• Company pension
• Employee mentoring programme
• On-site parking
• Profit sharing

Ability to commute/relocate:

• Redruth TR15 3QY: reliably commute or plan to relocate before starting work (required)

Experience:

• Administrative: 2 years (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person