Fire Operations Support Coordinator

Position Details

As our Fire Operations Support Coordinator , you will play a key role in turning completed work into accurate and timely invoices. With approximately 60% of your role focused on billing and invoice processing and 40% focused on operations support. You’ll work closely with Fire Operations, Customer Service, Accounting, Account Managers, Service Coordinators, and our Field Team to support work order completion, billing accuracy, deficiency follow-up, customer communication, and day-to-day operational priorities.

Your attention to detail, organizational skills, and collaborative approach will directly support customer experience, cash flow, and the overall effectiveness of Fire Operations. You will be trusted to take ownership of outstanding items, communicate concerns early, and identify practical ways to improve accuracy and efficiency while supporting our commitment to creating “Customers for Life.” Compensation : Starting at $24.00/hour.

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Incentives

WHY DOES OUR TEAM LOVES WORKING HERE? ‍

• ‍Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!‍
• Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.‍
• Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.‍
• Vibrant Team Culture: We know how to have fun— It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.‍
• Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.‍
• Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.

Job Description WHAT ARE THE CORE AREAS OF RESPONSIBILITY?

60% - Billing and Invoice Processing

• Prepare and process customer invoices accurately and on time using SedonaOffice CRM and established company procedures.
• Review technician notes, service reports, labour, materials, purchase information, and other supporting records before billing.
• Confirm that pricing and billable charges match the services provided and resolve missing or unclear information with the appropriate team member.
• Compile the information required for service and repair invoicing and keep billing work moving through to completion.
• Respond to invoice questions from internal teams with clear, professional, and timely communication.
• Create and send invoices and customer statements and maintain accurate billing records.
• Assist with contract files, revenue and cost accrual information, and month end billing requirements as assigned.

40% - Operations Support

• Monitor open work orders and follow up on missing labour, parts, documentation, approvals, or technician information needed to complete and bill the work.
• Support the accurate and timely closure of work orders and keep customer and work order information up to date.
• Coordinate with Account Managers, Service Coordinators, Technicians, Accounting, and other teams to resolve billing and operational issues.
• Track outstanding items, document follow-ups, and help keep work moving forward.
• Support the customer phone queue and respond to customer inquiries in a professional and timely manner.
• Assist with data entry, reporting, document preparation, and other operational projects as needed.
• Identify recurring issues and suggest practical ways to improve accuracy and efficiency.
• Build strong working relationships across Fire Operations, Customer Service, Accounting, Sales, and our field teams.
• Take ownership of follow-ups, communicate concerns early, and help prevent small issues from becoming delays.
• Contribute to a responsive, collaborative team environment that reflects our commitment to “Customers for Life.”
• Please note: this is not an exhaustive list and other responsibilities may be required.

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Requirements OUR IDEAL CANDIDATE

• Experience in billing, invoicing, accounts receivable, or general accounting; service, construction, facilities, or trades experience is an asset.
• Customer-focused experience handling inbound calls and supporting customers in a phone queue.
• Detail-oriented with strong numerical accuracy and a commitment to producing reliable, accurate work.
• Organized with strong time-management skills and the ability to manage multiple priorities, deadlines, and follow-ups.
• Communicative with clear and professional written and verbal communication skills, including the ability to explain billing information to customers.
• Tech-savvy and comfortable using Microsoft Office, particularly Excel, with the ability to quickly learn new service management and work order systems.
• Collaborative with a practical approach to problem-solving and the confidence to ask questions when information is unclear or incomplete.
• Proactive with strong accountability, follow-through, and a genuine interest in finding better ways to get work done.

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