Fire Protection Service Manager

Vortec Fire Protection Inc. is seeking an experienced Fire Protection Service Manager to oversee our service department, lead field technicians, prepare estimates, and support the continued growth of our business.

This is a hands-on leadership role for someone with strong technical knowledge, estimating experience, and the ability to manage daily operations while stepping into the field when required.

Key Responsibilities

• Service Operations: Manage daily scheduling, dispatch, technician performance, safety, and emergency service calls.
• Estimating & Quoting: Review deficiency reports, conduct site visits, scope repairs and retrofits, prepare accurate quotations, and follow up to secure approvals.
• Technical Support: Troubleshoot sprinkler systems, support technicians in the field, and assist with hands-on service work when required.
• Code Compliance: Ensure work meets applicable Ontario Fire Code requirements and NFPA standards, including NFPA 13, 14, 20, and 25.
• Customer Relationships: Communicate with property managers, building owners and contractors regarding deficiencies, recommendations, and repairs.
• Financial Management: Review work orders, monitor labour and material costs, manage service department profitability, and ensure timely billing.

Qualifications & Requirements

• Minimum 5 years of hands-on commercial fire protection experience, with at least 2 years in a supervisory or management role.
• Strong knowledge of NFPA codes and standards, Ontario Fire Code requirements, and water-based fire protection systems.
• Experience with wet, dry, pre-action, and deluge systems, fire pumps, standpipes, valves, and backflow preventers.
• Proven ability to estimate and quote repairs, deficiency corrections, valve replacements, and retrofit projects.
• Strong leadership, communication, customer service, and problem-solving skills.
• Ontario Certificate of Qualification (C of Q) in the Sprinkler and Fire Protection Installer trade is an asset.
• Proficiency with service management software and Microsoft Office.
• Valid Ontario driver's license and satisfactory driving record.

What We Offer

• Competitive salary: $85,000–$110,000 annually, based on experience.
• Performance-based bonus opportunities.
• Company vehicle, fuel card, laptop, and smartphone.
• Health and dental benefits.
• Paid vacation and professional development opportunities.
• The opportunity to lead and grow an established service department.

The Ideal Candidate

You are a technically strong, business-minded leader who can assess a deficiency, develop a repair plan, prepare a profitable quote, manage technicians, and maintain strong customer relationships. You take ownership, work independently, and understand what it takes to run a successful fire protection service department.

Pay: $85,000.00-$110,000.00 per year

Benefits:

• Company car
• Dental care
• Extended health care
• On-site parking
• Vision care

Work Location: In person