Firearms Caseworker - Administration

Firearms Caseworker

We are looking for an organised and detail-focused Firearms Caseworker to join a busy police team in Essex. This role involves processing firearms and shotgun certificate applications, carrying out checks, maintaining accurate records and supporting the safe and lawful possession of firearms.

This is a great opportunity for someone with strong administration skills who can follow procedures, manage a varied workload and handle sensitive information accurately.

Important Checks

• Five years of referencing will be required.
• The successful candidate will need to obtain an Enhanced DBS check.

Key Responsibilities

• Process firearms and shotgun certificate applications, renewals, variations and cancellations.
• Update and maintain accurate records across relevant databases and systems.
• Carry out checks on applicants and existing certificate holders, reviewing relevant information and reports.
• Prepare case files and review reports for approval or further investigation.
• Respond to enquiries from police officers, applicants and members of the public by phone, email and in person.
• Monitor application progress, chase outstanding information and ensure deadlines are met.
• Maintain records relating to certificate holders, changes of address, transfers, cancellations and seized firearms.
• Identify expired certificates and cases requiring further action.
• Support the team with general administrative duties and assist with training new starters when required.

Essential Requirements

• GCSEs in Maths and English, or equivalent.
• At least one year's experience in an administrative role within a busy office environment, ideally in a high-volume, customer-facing service.
• Good IT skills and confidence using multiple computer systems and databases.
• Excellent attention to detail and the ability to accurately input, review and cross-check information.
• Strong organisational skills and the ability to manage your own workload and meet deadlines.
• Good written and verbal communication skills.
• A professional, customer-focused approach and the ability to handle sensitive information appropriately.
• The ability to follow policies, procedures and legislation.
• Willingness to undertake role-specific training.