Firefighter / EMS

Job Summary SALARY: $4,705 to $5,809 monthly. The City is a participating agency of the California Public Employees’ Retirement System (CalPERS) with a 2.7%@55 retirement formula. Employees are required to reimburse the City for the cost of the enhanced retirement formula, with the reimbursement being 5% of the employee’s PERSable compensation. The City pays the employee contribution to PERS (8%). In addition, the City participates in the Medicare portion of FICA only, and therefore there is no deduction made for social security. CLASSIFICATION SPECIFICATION IS PENDING PERSONNEL BOARD APPROVAL. NOTE: If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City’s civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.

Representative Duties

Assures the coverage of all routes and ensures compliance with established assignments and schedule. Assigns lines and buses to operators.

Utilizes the Advanced Fleet Maintenance System (AFMS) to monitor on street operations remotely, report field service discrepancies, and resolve street and field service performance problems.

Conducts field inspections to ensure that buses are on time and properly spaced and that Motor Coach Operators are assisting each other on tandem routes.

Conducts uniform inspections and enforces the uniform code to ensure that Motor Coach Operators are appropriately attired and carrying required documents and equipment with them at all times.

Supervises, evaluates and recommends disciplinary actions or commendations for employees. Documents employee conduct and performance to ensure that appropriate coaching is applied. Makes hiring recommendations. Prepares accurate performance evaluations. Counsels employees on work related matters.

Receives, investigates and solves a variety of service problems and complaints as presented by operators, customers, and management.

Establishes detours, posts and removes temporary signs, and directs and reroutes Motor Coach Operators and passengers, as necessary, during service deviations.

Identifies potential safety hazards and problems in motor coach operation. Makes recommendations or develops plans to correct hazards, resolve bus operation problems, and improve transit services.

Operates a motor coach safely, using defensive driving techniques, in unusual or emergency situations.

Enforces safety regulations. Investigates accidents and incidents involving Motor Coach Operators.

Researches, prepares and maintains reports of important operational issues. Identifies issues in the system where the service is not operating effectively as possible and prepares formal recommendations for improvement.

Exercises consistent and positive supervision within the department’s Mission, Vision, Values, and Behaviors Statement and interacts with Motor Coach Operators to create a positive working relationship with each employee and the customers they serve.

Interprets provisions of the Memorandum of Understanding (MOU), department policies and procedures, and transit related Municipal Code.

Performs other related duties, as assigned.

Requirements Knowledge, Abilities and Skills: Knowledge Of Accident, incident policy, procedures and documentation; bus exchange guidelines and charter route regulatory and safety assessment; State Vehicle Code and traffic regulations applicable to bus operations; principles and methods of recordkeeping and labor scheduling; safety and risk management procedures and practices; principles and practices of leading and coordinating the work of others; complaint procedures and customer relations; transit dispatch procedures; basic mathematics; effective customer service techniques.

Ability To Supervise, train and evaluate the work of a staff; coach and motivate staff members; lead teams of employees; analyze problems and develop effective and realistic solutions; communicate clearly and effectively both orally and in writing; gather and analyze data, keep records and prepare a variety of reports, including reports related to accidents, incidents, service issues, and employee performance; prepare and deliver Motor Coach Operator performance evaluations; prepare and write daily work assignments/operator’s work board; make oral presentations; read, interpret and apply provisions of the Memorandum of Understanding (MOU), department policies and procedures, and transit related Municipal Code; recognize hazardous and emergency situations and take appropriate corrective action; learn and use transit related software applications Advanced Fleet Management System (AFMS) and Operator Management System (OMS); learn the Big Blue Bus Department’s area of service and Vision, Mission and Values of the Department; provide effective customer service; establish and maintain effective cooperative working relationships with City staff, supervisors, co-workers, subordinate employees and the general public.

Skill In Reading, writing and communicating in English at an appropriate level, both verbally and in writing; organizing records and analyzing information; using a personal computer and applicable word processing and spreadsheet software applications; working effectively with others.

Education Training And Experience Graduation from high school or equivalent. Successful completion of college level coursework and/or equivalent training in Public Transportation, Public Administration or a related field desirable.

Three years of recent, paid work experience in transit services or transit operations. At least one year of recent, paid experience must include leading and coordinating the work of others, or must successfully complete the City of Santa Monica’s Pre-Supervisory Academy within one year of date of appointment.

Licenses And Certificates Possession of a valid California Class B commercial driver license with passenger endorsement and appropriate medical certification. Possession of a valid California Verification of Transit Training Document. Must obtain School Pupil Activity Bus Certificate (SPAB) within one year from date of appointment. Must have and maintain a satisfactory driving record.

Supplemental Information

Application Review Board: All applicants must submit clear, concise and complete information regarding their qualifications for the position. Those candidates whose qualifications best meet the City's needs will be invited to participate further.

Testing may consist of any or all of the following components: Written Examination: to measure job-related knowledge and abilities.

Writing Project: to evaluate writing skills and technical knowledge.

Performance: to measure job-related knowledge and abilities.

Technical/Oral Interview: to evaluate training, experience and interpersonal skills.

Appraisal Interview: to evaluate education, training and experience; technical knowledge; communication skills; and interpersonal skills.

NOTE: Resumes will not be accepted in lieu of the application or supplemental application materials.

Postmarks will not be accepted.

All employees of the City of Santa Monica are designated by both State and City ordinance to be "Disaster Service Workers." In the event of a declared emergency or any undeclared emergency or natural disaster that threatens the life, health and/or safety of the public, employees may be assigned to assist rescue and relief workers. Such assignments may be in locations, during hours and performing work significantly different from the employees' normal work assignments and may continue through the recovery phrase of the emergency.

The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center.

01

Please describe your experience in transit services and/or transit operations. Be specific as to where you worked, your dates of employment, the duties you performed and your specific responsibilities.

02

Describe your experience performing duties related to leading and coordinating the work of others. Be specific as to where and how long you performed these duties.

03

Describe your word processing and spreadsheet application experience. Identify the computer software used, the purpose of the tasks performed, and your level of responsibility. Include your proficiency level (Beginner, Intermediate, Advanced) in your response.

04

Describe your philosophy on customer service and how you motivate staff members to carry out that philosophy. Explain how you provide excellent customer service in a regulatory environment.

05

I certify that the above information I have provided is true and correct to the best of my knowledge.

• Yes
• No
• Required Question