Firmware Engineer

Position overview

Create outstanding customer experience by effectively managing the team responsible for the sales processing and associated administration activities as order management and billing.

What you will do

• Provide operational and strategic leadership and direction for the Order to Invoice function, ensuring alignment with dormakaba’s overall business objectives and goals
• Lead and inspire the Order to Invoice team promoting a culture of high performance continuous improvement and professional growth
• Develop and implement strategies to enhance the efficiency, accuracy, and competitiveness of Order to Invoice processes, including confirmation of order details, address inquiries and status updates
• Drive innovation and process improvements within the Order to Invoice function, leveraging technology and best practices to optimise service delivery and operational delivery
• Foster strong collaboration and communication with senior stakeholders from Local Sales, Finance, Supply Chain and Procurement from various European countries to ensure seamless service delivery and customer satisfaction
• Monitor and analyse performance metrics, providing regular updates and strategic insights to the OTI Tower lead dbs and senior leaders from various European countries to inform decision-making and drive continues improvements
• Champion customer-centric approach, ensuring that all Order to Invoice activities are focused on delivering exceptional value and service to dormakaba customers
• Ensure compliance with company policies, legal requirements and industry standards across all Order to Invoice activities, maintaining the highest levels of data integrity and confidentiality

What we require

• Previous experience in a similar role within commercial/finance department, preferably with experience in Order Management, Billing, Quotations, Pre-sales.
• Experience in processing and executing customer orders, and generating and issuing invoices to customers
• Previous people management experience.
• Business Administration, Supply Chain, Finance, Sales or a related field is preferred
• High level of accuracy and attention to detail in processing orders and generating invoices Good verbal and written communication skills for effective interaction with customers, sales teams, and other stakeholders
• Proficiency in using ERP and CRM systems, as well as Microsoft Office Suite (Excel, Word, PowerPoint).
• Organized, high level of accuracy and detail oriented

What we offer

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• Employee Assistance Program (Mental Health, Legal & Financial Counselling
• 102,26 EUR Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A Business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to assist in your development

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now!