First Account Executive (New Business)

First Sales Hire · Status Is Down (SID) · Seed-stage · Singapore (hybrid or remote considered)

We know when the internet breaks before most companies do. Now we’re turning that into a business — and we’re looking for the first salesperson to help us do it. If you’re a hunter who’d rather build the engine than inherit one, read on.

About SID

Status Is Down (SID) is a real-time internet outage detection and reliability intelligence company. We track 2,000+ services with human-validated incident reporting — we’re the only player combining human validation with reliability intelligence, in a category where competitors offer neither. Our consumer product already has real organic reach, and it feeds a proprietary dataset no one starting today can replicate.

We’ve raised seed funding, and we’re now building the commercial engine on top of that foundation — Reliability Reports, Reliability Monitoring, and emergency response services for businesses. The product signal is real. The market is uncontested. What we need now is someone to go win the first customers.

https://statusisdown.com

https://statusisdown.com/business

The Opportunity

This is a new-business role, but it’s more than a quota. You’ll be our first dedicated sales hire, working shoulder-to-shoulder with the CBO and founder to convert early founder-led validation into a repeatable, scalable motion. You won’t be handed a playbook — you’ll help design it. Beyond closing deals, you’ll have a real seat at the table shaping how we sell: the motion, the segments we prioritise, the pricing and packaging, and the new sales initiatives we test. Your wins, your losses, and the objections you hear will directly influence our GTM strategy and product roadmap.

You’ll be selling into a category buyers don’t yet have a budget line for, which means the job is equal parts market education and closing. And because you’re first, the systems, processes, and standards you establish will set the stage for how the commercial team grows — you’re not just filling a seat, you’re laying the groundwork for everyone who follows.

What You’ll Do

• Own the full new-business cycle — build target lists, run multichannel outbound, qualify, discover, propose, and close across MSPs, IT consultancies, fintechs, and digital-operations teams.
• Shape the sales motion itself. Bring a point of view on what’s working, where to focus, and what to change — you’ll help define segmentation, qualification criteria, and the sales process rather than just executing a fixed one.
• Pioneer new sales initiatives. Propose and test new channels, plays, partnerships, and packaging experiments; treat the go-to-market as something to iterate on, not inherit.
• Generate pipeline from a cold start. You’re comfortable building a book of business from zero and being measured on new revenue closed.
• Run sharp discovery. Surface real pain, capture buyer language, and feed pricing and objection signals straight back into product and GTM.
• Sell against published pricing — reports and reliability-monitoring pilots — not bespoke decks. Speed to first invoice matters more than perfect proposals.
• Convert warm inbound generated by SID’s published research and consumer reach — every outage is a renewable outreach trigger competitors don’t have.
• Build the playbook — and the foundation for the team. Document what works so the next hires can run it, and help shape how the commercial team is structured, hired, and developed as SID scales.

What We’re Looking For

• 2–5 years of SaaS sales experience (Minimum), ideally solution-selling into technical or operations buyers.
• A genuine hunter — energised by cold pipeline, self-directed, and motivated by closing new business rather than managing existing accounts.
• Startup-ready. You thrive in ambiguity, move fast, and don’t need a mature process to be effective.
• Highly adaptive and forward-looking. You treat an unproven category as white space to own, not a risk to avoid.
• Strong discovery and listening skills — you can sell a service on its value before there’s a dashboard to demo.
• A clear, direct communicator who documents what they learn and shares it with the team.

Nice to Have

• Experience selling into MSPs, IT/DevOps, fintech, or adjacent reliability/monitoring categories.
• Experience as an early or first sales hire at a startup.
• Comfort operating with integrity in a business where trust is the product (see below).

How we sell: integrity is the product. SID maintains a strict editorial firewall — paying clients receive no preferential treatment in how we report outages. That independence is exactly why our data is trusted and why customers buy. You’ll sell within that principle, never around it. For the right person, this isn’t a constraint — it’s the reason the product is defensible.

Why This Role

• Ground-floor ownership. You’re the first commercial hire in a defensible category, with leadership visibility and real influence over strategy.
• Uncontested white space. No competitor offers human validation or reliability intelligence — you’re not fighting for scraps in a crowded market.
• A product with real signal. Existing organic reach and a proprietary dataset mean you’re selling something with genuine pull, not vapourware.
• Direct line to leadership. You’ll work daily with the CBO and founder; your learnings shape the product, the pricing, and the company’s direction.
• Room to grow. As the first seller, you’re first in line to help build and lead the commercial team as SID scales.

Location

Singapore-based preferred. Open to hybrid or fully remote arrangements for the right candidate.

How to Apply

If this sounds like the kind of challenge you’ve been looking for, we’d love to hear from you. Send us your CV along with a short note at [email protected] on why a first sales role at SID is the right move for you — and, if you have one, an example of a market or product you helped sell before the category was obvious.