First Aid Team Member

First Aid Team Member

Wild Waves Theme & Waterpark

Position Summary

First Aid / EMT Team Members are responsible for responding to medical incidents and providing prompt, professional patient care to guests and team members. This role supports a safety-conscious environment by delivering high-quality emergency medical care, accurate documentation, and clear communication with park leadership and Base Operations.

Team Members in this position are expected to maintain a calm, professional presence while delivering excellent care and guest service.

Skills, Requirements & Qualifications

• Must be 18 years of age or older
• Must possess a valid Washington State EMT or Paramedic license
• Strong first responder and patient care skills
• Strong guest service and communication skills
• Ability to multitask, prioritize, and manage time effectively
• Ability to communicate professionally with guests, coworkers, management, and emergency responders
• Ability to work varied shifts including nights, weekends, and holidays

General Duties & Responsibilities

Guest Service

• Provide compassionate, respectful, and professional care to guests and team members
• Follow all guest service standards and code of conduct guidelines outlined in the Team Member Handbook

Safety

• Support Wild Waves’ safety-first culture by promoting a safe environment and identifying potential hazards

Teamwork

• Work collaboratively with park leadership, Base Operations, and fellow team members

Cleanliness

• Maintain clean, sanitary, and organized work areas, including medical spaces and equipment

Specific Duties & Responsibilities

• Medical Response: Respond to medical incidents and provide care within the scope of EMT or Paramedic certification, including patient assessment and treatment
• Care Escalation: Assess situations and determine when additional care or outside emergency services are required
• Communication: Clearly communicate incident details to Management and Base Operations teams
• Reporting: Complete accurate, detailed, and timely incident reports while maintaining confidentiality of sensitive information
• Office Presence: Maintain a consistent presence in the First Aid office unless actively responding to a medical call
• Emergency Procedures: Maintain knowledge of Emergency Action Procedures and respond appropriately during emergencies
• Equipment & Facility Care: Maintain cleanliness and organization of First Aid offices, restrooms, department carts, and back-of-house areas
• Other Duties: Perform additional duties as assigned based on department and park needs

Physical Demands & Work Environment

• Ability to stand and walk for extended periods
• Frequent bending, stooping, kneeling, crouching, and reaching
• Occasional climbing or balancing
• Ability to lift up to 20 pounds regularly and up to 50 pounds frequently
• Vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Work is primarily outdoors and subject to varying weather conditions
• Noise levels may range from moderate to high

Reasonable accommodations may be provided to support team members in performing the essential functions of this position.