First Call Officer

First Call Officer

Allied & Community Health

Permanent Full Time, up to 38 hours per week available (Job Share Arrangements Considered)

Health and Allied Services, Managers and Administrative Workers Agreement - Grade 2 level 1 (HS2) $35.14105 per hour

(Junior rates apply to employees aged under 19 years)

Be the first point of contact in helping people access the care and support they need.

We are seeking a highly organised and customer-focused First Call Officer to join our Community Health team. As the first point of contact for clients, carers, families, healthcare professionals and community partners, you will play a vital role in connecting people with the right services at the right time.

This is an exciting opportunity for someone who enjoys helping others, thrives in a fast-paced environment, and is passionate about delivering a positive client experience.

The hours may be offered to one applicant or split across multiple applicants.

About the Role

As a First Call Officer, you will manage referrals and intake processes for a range of allied health and community health services. You will gather information to identify client needs, register clients within our systems, and ensure referrals are allocated to the most appropriate service or program.

Working closely with clinical and administrative teams, you will contribute to timely access to care and support effective service coordination across the organisation.

Our preferred candidate will have:

• Excellent communication and engagement skills.
• Well-developed computer knowledge and skills.
• Experience in a healthcare environment.
• Experience working in a multi-disciplinary team.

The following experience/qualifications would be considered advantageous:

• Experience in intake and undertaking initial needs identification.

IMPORTANT: Some roles in the healthcare sector are required to be vaccinated annually for Influenza (unless a valid exemption applies). Evidence of vaccination (or exemption) will be required to be provided prior to commencement.

About our organisation

Did you know that our Warragul hospital is conveniently located just a 30-minute drive from Pakenham, with a stress-free commute along the freeway? What's more, the Baw Baw Shire is one of the fastest-growing Local Government Areas in the country.

While our hospital may be ageing, our most precious asset is not the building but the exceptional quality of care delivered by our remarkable staff. Joining us means becoming part of a team that's more than just colleagues; we're a friendly and welcoming family. At West Gippsland Healthcare Group, we believe in caring for our community because we are the community.

At West Gippsland Healthcare Group, we take pride in our commitment to fostering diversity and equality within our team. We warmly welcome applications from every corner of our community, including Aboriginal and Torres Strait Islander individuals, those from culturally diverse backgrounds, members of the LGBTI community, and those with first-hand experience of living with a disability. Your unique perspective and background are valuable to us, and we look forward to your application.

Who wouldn't want to be part of such a remarkable journey? So, dust off your CV and prepare to embark on an inspiring career with us here at West Gippsland Health. Your future awaits!

West Gippsland Healthcare Group staff benefits include:

• Flexible working arrangements
• Professional development
• Access to employee assistance program
• Salary packaging
• Free Parking

Working with us

All appointments with the West Gippsland Healthcare Group are subject to the satisfactory return of professional reference checks, a National Police Record Clearance and a current Employee Working with Children Check. All employees must hold current entitlement to work within Australia. A six month probationary period applies to all new appointments.

Further details and how to apply

Further information is contained in the Position Description. Applications are to be submitted by selecting 'Apply Now' and should include a current CV and cover letter. Responses to the selection criteria are recommended. Shortlisted applicants will be asked to provide at least 2 professional referees. Please note, only shortlisted candidates will be contacted. If you have any further queries, please contact Sally Wilson / Kate Palmer, Community Health Managers on (03) 5624 3534 5624 3534).

Applications close: 13 September 2026* (applications may close earlier)

* Applications will be reviewed as they are received. This position will remain open for a minimum of fourteen (14) days for externally advertised positions from the date of advertisement and may close earlier than the listed closing date if a suitable candidate/s are identified.

As an inclusive employer, committed to improving diversity and equity in our workforce, we encourage applications from all parts of our community, including Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, LGBTI people, and people with lived experience of disability.

As a Child Safe organisation, West Gippsland Healthcare Group promotes the safety, wellbeing and inclusion of all children, including those with disability.