First Shift Technical Support Specialist

Applicants may request an accommodation to complete the application process by calling 417-866-2322, or by emailing [email protected].

Equal Opportunity Employer/Veterans/Disabled

You can review a downloadable copy of our Protected Veterans and Individuals With a Disability below.

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Founded in 1966, Positronic is a progressive, global company that builds premium power and signal connectors for several industries, including medical, aerospace and military. We are located across three continents, and are looking for highly motivated, passionate people to join our team! We offer an excellent benefit package, highlighted by low-cost health insurance, quarterly bonus program and a 4% employee-match 401k retirement plan. Discover more at https://www.connectpositronic.com/en/

Summary

The Technical Support Specialist is responsible for set-up, programming, maintaining, troubleshooting, operating, calibrating, repairing, manufacturer contact via phone, chat, email or in-person of Quality Assurance equipment. Training users of equipment as needed. Obtaining knowledge needed to support equipment as needed.

Essential Duties and Responsibilities

• Set up, operate, and calibrate equipment, including adjusting parameters for varying sample types and performing routine quality checks.
• Conduct data acquisition and analysis by running samples, collecting and recording data, and ensuring accuracy and integrity of results.
• Interpret analytical results and apply problem-solving skills to make calculated adjustments and resolve technical challenges.
• Implement and support quality control procedures, including routine calibrations, performance monitoring, and quality inspections to ensure repeatability and reliability.
• Troubleshoot and repair equipment issues, including software errors, hardware malfunctions, and calibration drift; coordinate with manufacturer support services as needed.
• Maintain comprehensive documentation, including sample data, analysis parameters, results, calibration and maintenance records, and quality control logs.
• Develop and maintain training materials such as work instructions, step-by-step guides, and reference documentation; train users as required.
• Ensure compliance with all safety protocols, including proper handling of radiation, chemicals, and hazardous materials.
• Provide customer support by maintaining professionalism, patience, and a positive attitude when assisting users or addressing concerns.Uphold Positronic’s standards of integrity, quality, and operational excellence.
• Identify hazards in the workplace and report them to management and/or the safety coordinator.
• Collaborate with the EHS department to meet local, state, and federal regulatory requirements, including OSHA, NFPA, DNR, EPA, and Amphenol sustainability practices.
• Work with the Quality department to ensure compliance with AS9100 certification standards.
• Comply with all company policies and procedures.
• Perform other duties as assigned.

Requirements

Education and Experience

• High school diploma or equivalent.
• At least 1-2 year of experience with metrology, or equivalent education and experience.
• At least 1-2 year of experience or training in Coordinate Measurement Machine programming, or equivalent education and experience.

Physical

• Must be able to sit, stand, walk, bend, stoop, twist, and reach overhead.
• Frequent lifting of up to 10 lbs.
• Fine motor skills and close vision required for data entry and machine operation.

Working Conditions

Work is performed in a lab environment with exposure to low levels of radiation from XRF equipment (fully shielded). Occasional exposure to noise, fumes, or chemical residues.

PPE such as safety glasses and gloves is required.

Competencies

Knowledge

• Mechanical systems, testing equipment, and quality documentation standards.
• Production processes, material properties, and basic chemistry relevant to XRF analysis.
• CMM programming knowledge.
• CMM operation knowledge.
• English language structure, grammar, and technical terminology.

Skills

• Communicate clearly with team members and supervisors.
• Follow technical instructions and record testing results accurately.
• Monitor machine performance and troubleshoot operational issues.
• Use time effectively to manage workload and shift priorities as needed.

Abilities

• Maintain arm-hand steadiness while handling precision instruments.
• Identify and respond to inconsistencies in test results or equipment behavior.
• Grasp and manipulate small objects with manual dexterity.

POSITRONIC RESERVES THE RIGHT TO MODIFY, INTERPRET, OR APPLY THIS JOB DESCRIPTION IN ANY WAY THE COMPANY DESIRES. THIS JOB DESCRIPTION IN NO WAY IMPLIES THAT THESE ARE THE ONLY DUTIES, INCLUDING ESSENTIAL DUTIES, TO BE PERFORMED BY THE EMPLOYEE OCCUPYING THIS POSITION. THIS JOB DESCRIPTION IS NOT AN EMPLOYMENT CONTRACT, IMPLIED OR OTHERWISE. THE EMPLOYMENT RELATIONSHIP REMAINS "AT-WILL." THE AFOREMENTIONED JOB REQUIREMENTS ARE SUBJECT TO CHANGE TO REASONABLY ACCOMMODATE QUALIFIED DISABLED INDIVIDUALS.

Due to the nature of our business, the candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Resident Alien Status) and defined by 8 U.S.C. 1101(a) (20).

Positronic Industries participates in the United States Department of Homeland Security E-Verify program. The E-Verify program is a web-based employment eligibility verification system for newly hired employees operated by the U.S. Citizenship and Immigration Services.

Any candidate that needs an accommodation or assistance with the application process should contact HR at [email protected] at 417-866-2322.