FIS Quantum/Echos Production Support Service Engineer

Job highlights

• 5+ years of experience with FIS Quantum and Echos treasury systems
• Required Qualifications
• . Hands-on experience maintaining static data within financial applications
• Experience with Enterprise Workflow Framework (EWF) in Quantum
• Experience using FIS support tools,including ticketing systems

FIS Quantum/Echos Production Support Service Engineer Position Overview

We are seeking a skilled Service Engineer to provide comprehensive production support for FIS Quantum , FIS Echos , and SWIFT systems, with a focus on integration with Oracle Fusion modules (Intercompany, General Ledger, and Cash Management). This role requires a blend of financial systems expertise and strong technical troubleshooting skills to ensure smooth treasury operations.

Key Responsibilities Financial Systems Support

• Provide end-to-end support for FIS Quantum and Echos treasury management systems.
• Maintain static data in Quantum to ensure data integrity.
• Troubleshoot, fix, and develop Enterprise Workflow Framework (EWF) components including reports and action-based triggers.
• Resolve interface issues related to bank statements and cashflows.
• Configure, troubleshoot, and fix Cash Xplorer functionalities.
• Support treasury processes such as In-House Banking (IHB), cash forecasting, and intercompany settlements.
• Understand internal systems to deliver full-cycle user support.
• Analyze and prioritize support tickets.
• Deliver timely solutions and maintain documentation and knowledge base articles.
• Support system upgrades, patches, and performance monitoring.
• Recommend improvements where applicable.

Technical Operations

• Use Oracle/SQL Server expertise to maintain and optimize system performance.
• Write and optimize SQL queries for reporting and data extraction.
• Troubleshoot complex issues using knowledge of the Quantum data model.
• Work with Golden Gate and Datapipelines for data integration.
• Manage integration between FIS systems and Oracle Fusion (AGIS/GL).
• Track and manage support requests using the FIS ticketing system.

Governance Compliance

• Maintain SOPs, system documentation, and impact assessments.
• Conduct regression testing for Quarterly Cloud Updates to ensure readiness.
• Ensure compliance with SOX and maintain financial data accuracy.
• Participate in change management processes to minimize business disruptions.

Required Qualifications

• 5+ years of experience with FIS Quantum and Echos treasury systems.
• Hands-on experience maintaining static data within financial applications.
• Strong knowledge of Oracle/SQL Server and SQL query development.
• Experience with Enterprise Workflow Framework (EWF) in Quantum.
• Understanding of In-House Banking , Cash Forecasting , and Intercompany Settlements .
• Familiarity with bank interfaces and cashflow integrations .
• Proficiency in Cash Xplorer setup and troubleshooting.
• Working knowledge of Golden Gate and Datapipelines .
• Understanding of SOX compliance and internal controls.
• Experience using FIS support tools , including ticketing systems.