Electricity Supply Board (ESB)

Vacancy Number: 28852
Category: IT - Cloud, Infrastructure &amp; Devices
Job Type: Temporary Full-time
FIT Apprentice Programme
Job Specification – Infrastructure Operations Apprentice
Business Unit:
Enterprise Services
Division:
IT Delivery
Area:
The Infrastructure Operations team runs the technology that ESB IT and OT systems depend on. They deliver a secure, reliable, and resilient IT infrastructure to support business units.
Core Services include
<ul>
<li>Data Centre Operations</li>
<li>IP Networking<ul>
<li>Core networking</li>
<li>Edge networking</li>
</ul>
</li>
<li>Cloud / Virtualisation (VMware engineering)</li>
<li>Data &amp; Storage Engineering</li>
</ul>
Location of Role:
F27
Role Description:
Infrastructure Operations Apprentice
Key responsibilities
This is an Apprentice/Development role and successful candidate will be developed in the following areas in parallel with college training
<ul>
<li>Operational Support</li>
<li><ul>
<li>Assist with the day-to-day operation of IT infrastructure platforms (e.g. servers, virtualisation, networks, storage</li>
<li>Monitor system health, performance, and availability, escalating issues as required</li>
</ul>
</li>
<li>Incident &amp; Service Management</li>
<li><ul>
<li>Support incident, problem, and change management processes</li>
<li>Work with senior engineers to resolve service issues and restore service quickly</li>
</ul>
</li>
<li>End-User &amp; Service Support</li>
<li><ul>
<li>Provide basic technical support to users via service desk channels</li>
<li>Assist with access management, collaboration tools, and device support</li>
</ul>
</li>
<li>Infrastructure &amp; Platform Activities</li>
<li><ul>
<li>Support provisioning and configuration of infrastructure components (e.g. virtual machines, storage, network access)</li>
<li>Assist with backup, recovery, and capacity management activities</li>
</ul>
</li>
<li>Collaboration &amp; Continuous Learning</li>
<li><ul>
<li>Work with infrastructure teams (network, cloud, storage, service management) to resolve issues</li>
<li>Participate in structured training and on-the-job learning programmes</li>
</ul>
</li>
<li>Process &amp; Documentation</li>
<li><ul>
<li>Follow IT service management processes and standards</li>
<li>Document activities, incidents, and solutions to support knowledge sharing</li>
</ul>
</li>
</ul>
Skills:
Essential
<ul>
<li>Basic understanding of IT infrastructure concepts (servers, networks, storage, cloud)</li>
<li>Awareness of IT service management concepts (incident, change, service desk)</li>
<li>Strong problem-solving and attention to detail</li>
<li>Good communication and teamwork skills</li>
<li>Willingness to learn and develop technical skills</li>
</ul>
Desirable
Exposure to technologies such as:
<ul>
<li>Virtualisation (e.g. VMware)</li>
<li>Networking fundamentals</li>
<li>Cloud platforms</li>
<li>Microsoft 365 or end-user support tools</li>
<li>Relevant degree, apprenticeship, or certification in IT or related discipline</li>
</ul>
Diversity, Equity and Inclusion Statement
ESB is committed to being an equal opportunities employer. We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.
Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence, <a href="mailto:recruitment@esb.ie" rel="nofollow noopener" target="_blank">recruitment@esb.ie</a>.
About ESB
Join us in our mission to achieve a net-zero electricity system by 2040. ESB is Ireland’s leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy. Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.

FIT Apprentice Programme

FIT Apprentice Programme

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