FIT Representative - Part Time

FIT Representative Part Time

Salary: $23,004.80/year

This is a part time position 20 hours/week

Hours are Monday - Friday, 10am - 2pm

Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.

Scope of Position: Determine participant eligibility and facilitate enrollment into WIOA ADW, Youth, WP, WT, SNAP E&T, and Reemployment Assistance programs. Provide excellent customer service and promote all Career Center services.

Essential Functions:

• Promote all programs and services available to customers/job seekers

• Determine program eligibility and accurately complete required documentation for enrollment

• Coordinate overall online and in-person intake, assessment, and orientation process

• Ensure applicant understands the parameters that specific program offers

• Demonstrate, maintain, and communicate programmatic policies and procedures

• Provide referrals as needed to local partnering agencies through partner referral portal

• Address all customer identified needs and barriers with appropriate resolution plans and expected outcome achievement dates in customers’ plans

• Coordinate customer participation in program specific activities

• Provide overview of available job search resources, workshops, and orientations

• Responsible for facilitating one-on-one appointments for resume support as needed

• Provide clear guidance and expectations of customer program participation

• Input data collection and update all progress in program designated data tracking systems

• Maintain organized database of customers and keep detailed documentation of all contacts

• Serve as an initial point of contact for walk-in customers

• Conduct orientation and various workshops for new and existing customers, as needed

• Maintain and submit program required reports as assigned for designated programs

• Share information with appropriate staff and/or funding agencies

• Ensure that positive outcomes and goals are met as required by contractor

• Work with the team on implementing processes that increase positive customer engagement

• Support CSCR satellite locations, as needed

• Represent EDSI and CSCR at events such as job fairs, info sessions, and partner trainings

• Other opportunities as available

Education and Experience Requirements:

• Experience in recruitment, customer service, and/or placement services

• Bachelor's degree is preferred, or an acceptable combination of education and experience

• Excellent communication, analytical and interpersonal skills

• Bilingual (Spanish) preferred

• Proficient in Microsoft applications

• Comfortable presenting information and educating small groups

• Ability to provide optimal customer service and advocacy using a customer-centered approach

Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!

EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.