Fitness Operations Supervisor

Blackhawk Country Club will be the premier full-service club in the East Bay, where members gather as a community and create lifelong connections through exceptional experiences in an incomparably beautiful setting.

As a member of the Blackhawk Country Club team, you play an integral role in advancing our Club’s Vision and Strategic Plan. You will be expected to adhere to our "6B's," which outline the fundamental expectations we have of every employee. Additionally, we rely on you to embody our HAWKS CODE culture, bringing it to life through your language, attitude, and actions.

At Blackhawk Country Club’s Fitness and Wellness Center, hospitality is at the heart of everything we do. The Fitness Operations Supervisor plays a key role in delivering an exceptional member experience by supporting the day-to-day operations of the Fitness and Wellness Center. This position will take ownership of the front desk operation and serve as the primary liaison between members and staff. Key responsibilities include ensuring smooth communication, a welcoming environment, and consistent service excellence. With a focus on safety, cleanliness, and hospitality, this role sets the tone for the club’s service standards and supports the fitness leadership team in maintaining a five-star experience.                                                                                                                            

Essential Duties and Responsibilities:

The essential functions include, but are not limited to the following daily:

• Serve as a welcoming and professional point of contact for all members, guests, and staff

• Maintain a general knowledge and understanding of member and guest privileges at The Club. Knowledgeable of all club events, operations, and activities. Answers questions regarding the Club. Informs and educates members on the rules, regulations, and policies of the Club.

• Ensure guest, youth and etiquette policies; communicate facility updates, policies, and program information in a clear and friendly manner

• Assist all members and guests through the sign-in process

• Properly records, documents, and enters member activity into the ClubEssentials system which may include charges.

• Lead by example in delivering warm, personalized, and anticipatory service

• Actively engages with members to build relationships, respond to feedback, and promote a positive and inclusive community

• Maintain neat, organized, and presentable front desk, coffee station, water station, retail shop, as well as laundry and janitorial areas

• Make coffee, lemon/ice water, maintain laundry (wash/dry/fold)

• Sell and promote retail, drinks, snacks, service specials, and programs

• Assist Retail Buyer with tagging, merchandising, receiving inventory as needed

• Maintain the integrity of fitness equipment through detailed cleaning procedures; prevent accidents by keeping equipment organized and in its proper storage

• Routinely check locker rooms, wipe down counters, keep tidy, restock as needed throughout shift

• Order housekeeping and food and beverage supplies, maintain inventory counts

• Conduct Youth Orientations for teen members 14-15 yrs, as well as new member tours

• Assist the Accounting dept. in resolving disputes or making corrections in regard to billing

• Report any member issues/incidents, broken equipment, concerns, etc. to direct supervisor

• Assist with selection for recruiting, hiring, onboarding, coaching, and scheduling new team members

• Contribute suggestions for improvement in partnership with fitness leadership team to offer programs and services to align with member needs/requests and financial objectives

• Partner with the Director on projects such as: member recognition programs, staff incentives, shift duties checklist, and other procedural improvements; creating new and improved systems for efficiencies, and automation

• Aid in the fostering of our culture, bringing the Hawks Code to life

• Partner with the Safety Champion to enhance our culture of safety first

• Partner with fitness leadership team to produce marketing content and materials, communicate member feedback, and work in partnership with group fitness program, personal training, wellness and retail to promote overall success

• Cover front desk attendant shifts as needed, including early morning, evenings, and weekends

Minimum Qualifications (Knowledge, Skills, and Abilities):

• 2+ years in a hospitality, customer service, or retail role preferred.
• Ability to work flexible hours, including evenings, weekends and holidays
• Exceptional interpersonal and communication skills with a warm, service-minded approach
• Strong passion for cleanliness, safety and hospitality excellence
• Comfort working in a fast-paced environment with a flexible, team-first mindset
• Familiarity with fitness equipment and point of sale software is a plus
• Attention to detail, highly organized, artistic/creative, eye for interior design, and retail experience are ideal
• CPR/AED certification, will train

Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Mobility: The role may require frequent movement, including, walking, standing, bending, kneeling, or reaching to clean and wipe down equipment, counters, fold towels, move laundry bins, pick up and move equipment.

• Lifting: Occasional lifting of supplies, equipment, or inventory items may be necessary unto 50 lbs.

• Manual Dexterity: Ability to use hands and fingers for tasks such as typing, writing, operating computer systems, handling paperwork, and managing inventory.

• Vision: Clear vision and ability to read written documents, computer screens, and equipment displays are essential for reviewing reports, analyzing data, and assessing operations.

• Hearing: Good hearing ability is necessary for effective communication with staff, members, guests, and vendors.

• Stamina: The role may involve long hours and extended periods of activity, especially during peak business periods, special events, or club holidays and programs.

WORK ENVIRONMENT

• Indoor/Outdoor Setting: The majority of work is performed indoors, at front desk, lobby, and laundry room area. Opening and closing shifts will require outdoor turf maintenance, cleaning outdoor equipment as well as uncovering and covering equipment. All other indoor work will be performed throughout the building, in the main weight room area, locker rooms, and treatment rooms.
• Temperature: The work environment may vary in temperature, depending on the location and season. It may include both heated and air-conditioned areas.
• Noise Level: The work environment can be fast-paced and may involve moderate to high levels of noise from gym music and equipment, group fitness class music, and general noise from members talking, machines operating, and weights banging.
• Pressure: The role often involves working under pressure, especially during our busiest times, 6am – 11am and 4-7pm typically on weekdays. Mornings are the most demanding, especially when we are serving coffee and have high traffic.
• Interaction: Regular interaction with staff, guests, vendors, and other department heads is common, requiring effective communication, interpersonal skills, and diplomacy.
• Safety: Adherence to health and safety protocols, including wearing gloves when handling laundry, using chemicals, cleaning equipment, when checking locker rooms. Awareness of surroundings is key to keeping self and others safe.

The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.