Five9 Cloud CC Engineer

• Configure, build, deploy, and administer hardware/software for cloud contact center infrastructure (virtualization stack, hypervisors, servers). Apna+1Jobaaj+1
• Administer and maintain Five9 Cloud CC solutions, covering ACD, IVR, dialer, omnichannel, WFM/WFO, and reporting.
• Design, configure, and optimize call flows, skills-based routing, IVR menus, and campaign setups.
• Manage Five9 integrations with CRM platforms (Salesforce, ServiceNow, etc.) and APIs/connectors.
• Troubleshoot and resolve system outages, incidents, call quality issues, and configuration errors, taking operational ownership. Indeed+2Dice+2Greenhouse+2 Apna+1Jobaaj+1
• Monitor KPIs (AHT, CSAT, SLA, abandon rate) and produce performance insights.
• Assist in reporting/dashboard creation using Five9 analytics and BI tools (Power BI, Tableau).
• Provide user training and support for agents & supervisors.
• Ensure compliance with security standards (e.g., PCI DSS, GDPR).

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