Fixed Day Off | Hotel Reservation Account | 1 Day Process

COMPENSATION & BENEFITS

• Up to ₱19,000 monthly basic salary
• Competitive compensation package
• Performance-based incentives
• Paid training from Day 1
• Career growth and development opportunities
• Supportive and collaborative work environment
• Government-mandated benefits
• 13th Month Pay

Note: Compensation, incentives, and additional benefits may vary depending on the assigned account, client program, and employment offer. Complete details will be discussed during the recruitment process.

ROLE SUMMARY

We are hiring a Hotel Reservation CSR Davao to join our customer support team. In this role, you will assist customers with hotel bookings, room reservations, cancellations, itinerary modifications, room availability, and general accommodation inquiries.

KEY RESPONSIBILITIES

• Handle customer inquiries via phone, chat, or email related to hotel reservations and accommodations
• Assist customers with room bookings, reservation changes, cancellations, and availability inquiries
• Provide accurate information regarding room rates, hotel policies, amenities, and accommodation options
• Process reservations efficiently while maintaining accuracy and attention to detail
• Resolve customer concerns professionally while delivering an excellent customer experience
• Document customer interactions, requests, and resolutions accurately in the system
• Escalate complex reservation or accommodation concerns to the appropriate support teams when necessary
• Meet established quality, productivity, and customer satisfaction targets

QUALIFICATIONS

• High School Graduate (Old Curriculum), Senior High School Graduate, or College Level/Graduate
• Good English communication skills, both verbal and written
• Strong customer service, communication, and problem-solving skills
• Excellent attention to detail and organizational skills
• Basic computer proficiency and multitasking abilities
• Interest in the hospitality or travel industry is an advantage
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends and holidays

WORK SETUP

• Onsite work arrangement
• Full-time position
• Shifting schedule
• Paid training provided from Day 1

WHY JOIN US?

Join an organization that values continuous learning, collaboration, and career development. We provide structured training, ongoing coaching, and opportunities to strengthen your customer service, communication, and problem-solving skills while building a rewarding career in the BPO industry.

Pay: Php19,000.00 - Php30,000.00 per month

Benefits:

• Company Christmas gift
• Employee stock ownership plan
• Health insurance
• Paid toll fees
• Pay raise
• Promotion to permanent employee
• Work from home

Work Location: In person