Fleet & Dealer Technical Support Specialist

About the role

Provide technical support to fleet customers and dealers, focusing on vehicle diagnosis, technical case resolution, repair quality, and dealer service improvement.

Key responsibilities

• Provide technical consultation and troubleshooting support to fleet customers and authorized dealers.
• Diagnose vehicle issues, identify root causes, and recommend appropriate corrective actions.
• Conduct on-site vehicle inspections and technical investigations when required.
• Manage and follow up technical cases, repair progress, repair quality, and corrective actions.
• Analyze vehicle symptoms, repair history, and usage data to identify recurring issues and preventive measures.
• Provide technical information, case studies, and troubleshooting guidelines to dealers and fleet customers.
• Support dealer service readiness assessments, including technical capabilities, tools, equipment, and repair processes.
• Coordinate with dealers and internal teams to resolve technical and service-related issues.
• Support technical knowledge transfer and continuous improvement of dealer service capabilities.
• Support projects related to product quality improvement and fleet customer service enhancement.

About you

• Minimum 3 years of experience in an authorized automotive dealership service center, vehicle diagnostics, technical support, or related field.
• Strong knowledge of vehicle diagnostics, troubleshooting, repair processes, and root cause analysis.
• Experience working with EV, HEV, or PHEV vehicles is highly advantageous.
• Experience supporting dealers, fleet customers, or complex technical cases is an advantage.
• Strong problem-solving, communication, and coordination skills.
• Able to conduct on-site inspections and travel as required.
• Valid driver's license and proficient driving skills.
• Able to work effectively with dealers, customers, and cross-functional teams.