Fleet & Service Manager

Overview

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Quinn Company, your local Caterpillar store, is hiring a Fleet & Service Manager in Fresno, California.

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.

As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.

Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.

Supports Quinn’s Vision by driving the business through QRS Fleet management, oversight of fleet maintenance & repair costs, & accountability for QRS Fleet Compliance.

Wages

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Starting wage will depend on experience and education.

$85,642 to $106,027

Responsibilities

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Essential duties and responsibilities include the following. Other duties may be assigned.

• Manage the repair process for the fleet by:
  • Review all repairs through any shop location that adversely affects values.
  • Maintain communication with Branch & Regional Managers to make effective decisions on all rental repairs by spending appropriate time at each branch.
  • Reporting & management of key metrics: repair & maintenance, Customer Damage Recovery, Tech Productivity, fleet return to ready, etc.
  • Develop & implement process improvements as needed
• Tracks & analyzes budget variances within service operations; investigates and problem solve questionable data/reporting.
• Establishes and drives consistency across locations to meets/exceeds department goals and objectives.
• Sustains an effective service program by evaluating results and by making recommendations to improve service/maintenance efficiency, equipment safety, and business unit profitability.
• Ensures satisfactory resolution of equipment warranty issues by collaborating with service / warranty department.
• Proactively participates in meetings and contributes to strategic planning
• Works with Branch & Regional Managers and lead technicians to ensure vehicles and equipment are within company and DOT standards
• Collaborate with Branch & Regional Managers to identify training needs and participates in cross training, on-the-job training, and new hire training.
• Aligns, partners, and collaborates with assigned HR representative to proactively manage employee relations and support / develop business unit objectives.
• Demonstrate and promote Quinn Company core values of Integrity, Relationship, Teamwork, Respect, Quality and Service.
• Manages performance through motivation, monitoring, and coaching.
• Builds internal and external relationships through exceptional teamwork, problem solving, ownership, and follow-through.
• Other duties as assigned.

Qualifications

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EDUCATION and/or EXPERIENCE

• Requires an aggressive, personable individual with excellent customer relations, organizational skills, and communication skills.
• Five+ years Rental service and/or related equipment servicing & repair supervisory experience and/or training required
• Four year degree preferred; or equivalent combination of education and five to six years related experience and/or training; or equivalent combination of education and experience.

Quinn is an Equal Opportunity Employer M / F / V / DV

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans

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