Green Voltage Ltd.

Overview
Role Responsibilities
The role has two equally important areas of responsibility: providing technical support and excellent service to our customers, and managing the technical readiness of our rental fleet.
Technical Support &amp; Customer Service
<ul>
<li>Provide technical support to customers by phone, remotely and on-site.</li>
<li>Take customer calls and act as a key point of contact, responding quickly and professionally to their needs.</li>
<li>Diagnose faults, troubleshoot equipment and carry out repairs where required, using test equipment, wiring diagrams and remote monitoring/telemetry to investigate issues.</li>
<li>Diagnose battery, inverter/charger, BMS and AC faults, and replace components where required.</li>
<li>Attend customer sites and locations to resolve technical issues and provide practical support.</li>
<li>Provide customer training and demonstrations, ensuring users are confident with the equipment.</li>
<li>Build strong relationships with customers and ensure they receive an excellent level of service.</li>
<li>Escalate more complex issues internally where required.</li>
<li>Be available for occasional after-hours service calls when required.</li>
</ul>
Fleet and Equipment Management
<ul>
<li>Take day-to-day responsibility for the technical readiness of the rental fleet, working closely with the Product Development &amp; Production Manager, ensuring the fleet remains safe, reliable, clean and ready for its next job.</li>
<li>Manage equipment going out to customers and returning to the warehouse, including pre-hire and return checks.</li>
<li>Carry out charging, battery health checks and balancing, and firmware/configuration checks.</li>
<li>Inspect equipment for damage and report and record it.</li>
<li>Schedule and carry out regular preventative maintenance.</li>
<li>Identify faults and equipment requiring further servicing or repair.</li>
<li>Keep accurate and organised repair, maintenance and equipment condition records.</li>
</ul>
Warehouse &amp; Logistics
<ul>
<li>Carry out occasional deliveries, collections and equipment set-ups as required. These are not the main part of the job.</li>
<li>Safely drive vans and tow trailers/heavy equipment after training.</li>
<li>Help maintain an organised, clean and safe warehouse.</li>
<li>Work with the wider team to manage daily priorities, deadlines and changing requirements.</li>
<li>Attend trade shows and industry events when the company has a booth.</li>
</ul>
Qualifications
<ul>
<li>Essential</li>
<li>Full UK driving licence with a clean driving record.</li>
</ul>
Desirable
<ul>
<li>Experience with battery power systems.</li>
<li>Knowledge of NVQ3</li>
<li>Knowledge of solar power systems.</li>
<li>Experience towing trailers or transporting specialist equipment.</li>
<li>Existing ADR licence/certificate.</li>
<li>Forklift licence (not essential, as training can be provided by the company).</li>
<li>Experience within the film, television, events, production or equipment rental industries.</li>
<li>Previous experience in field-based technical support or equipment repair.</li>
<li>Willingness to tow trailers after training.</li>
<li>Willingness to complete company-funded ADR training.</li>
<li>Electrical training or a strong electrical/technical background.</li>
<li>Knowledge or experience of electrical systems, ideally including 48V DC battery systems and 230/400V AC equipment.</li>
<li>Practical fault-finding skills: use of a multimeter and other test equipment, reading wiring diagrams and safe isolation.</li>
<li>Comfortable working with batteries, inverters/chargers, BMS, distribution/protection equipment, generators, solar and telemetry/remote monitoring systems.</li>
<li>Strong practical troubleshooting and problem-solving skills.</li>
<li>Confident driving large vans.</li>
<li>Good communication and customer service skills.</li>
<li>Able to work independently while contributing positively to a team.</li>
<li>Strong organisational skills and the ability to manage competing priorities.</li>
<li>Willingness to support occasional after-hours service calls.</li>
<li>Comfortable working outdoors and on customer sites.</li>
<li>Available to work Monday–Friday from our warehouse in Shepperton.</li>
</ul>
Working Hours
Core hours are normally 8:00am–4:00pm Monday–Friday, although some flexibility is required around customer and production needs. We take a flexible approach to working hours when additional support is needed. Productions sometimes need help outside normal hours, and if you work late you can adjust your hours the next day. We are flexible with our people and expect the same in return.
Who We Are Looking For
We're looking for someone who is practical, technically minded, personable and genuinely enjoys solving problems.
This is a varied role where priorities can change quickly. We need someone who enjoys that variety and can stay organised when things get busy.
You'll be a great fit if you are:
<ul>
<li>A self-starter who takes ownership of your work.</li>
<li>Comfortable managing your time and priorities in a busy environment.</li>
<li>Someone who enjoys finding solutions and sees challenges as an opportunity rather than a problem.</li>
<li>A natural team player who is happy to help wherever needed.</li>
<li>Confident and personable when dealing with customers.</li>
<li>A multitasker who can move between technical, logistical and customer-facing duties throughout the day.</li>
<li>Someone who enjoys driving and working outdoors.</li>
<li>Reliable and accountable, with a strong focus on getting the job done properly.</li>
<li>Interested in technology, electrical systems and the transition towards cleaner energy.</li>
</ul>
Benefits &amp; Perks
<ul>
<li>Work in a growing green and sustainable industry.</li>
<li>Get a behind-the-scenes look at the film, television and events industries.</li>
<li>A fast-paced and varied environment where no two days are the same.</li>
<li>Core working hours of 8:00am–4:00pm, with flexibility around life events.</li>
<li>Week off between Christmas and New Year.</li>
<li>Company-paid phone bill.</li>
<li>Extended benefits and private pension following successful completion of probation.</li>
<li>Opportunity to grow within an expanding innovative company.</li>
<li>Training opportunities.</li>
<li>Join a friendly, supportive and people-focused team.</li>
<li>A hands-on role with plenty of time working outdoors and on exciting customer sites.</li>
</ul>
The Role in a Nutshell
If you're technically minded, enjoy working with people, love solving problems and don't want to sit behind a desk all day, this could be the role for you.
You'll be a key member of the team, supporting customers when they need us most while keeping our growing fleet in excellent condition and ready for its next job.
Pay: £30,000.00-£35,000.00 per year
Benefits:
<ul>
<li>Company pension</li>
<li>On-site parking</li>
<li>Private medical insurance</li>
</ul>
Work Location: In person

Fleet & Technical Support Technician – Battery Power Systems

Fleet & Technical Support Technician – Battery Power Systems

This job is no longer available

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