Fleet Associate

The Fleet Associate role is part customer service, part operations, and part problem-solving. This is an excellent opportunity for someone looking to build a career in transportation and logistics. You'll be the first point of contact for many of our drivers and freight partners, helping keep information flowing and loads moving. No two days are exactly alike. One minute you might be taking a call from a driver with a question, the next you're updating load information, coordinating with a dispatcher, or helping solve a scheduling issue.

Working alongside our Fleet Manager and Dispatch Team, you'll gain exposure to local, regional, and over-the-road (OTR) operations, building a strong foundation in the trucking industry while supporting the people who keep our trucks on the road.

You

Enjoy helping people and solving problems. Stay calm when things get busy. Thrive in a fast-paced environment where priorities can change quickly. Love being part of a team and keeping things organized. Have a strong attention to detail and take pride in getting things right. Looking for a role where you can learn, grow, and develop a career in transportation and logistics.

Essential Responsibilities

• Serve as the primary point of contact for inbound calls and emails from drivers, brokers, and other partners
• Enter and maintain load, order, and dispatch information within our transportation management system (TMS)
• Support dispatchers with the day-to-day execution of driver schedules and load assignments
• Communicate load details, appointment times, and shipment updates to brokers and drivers
• Monitor load status and ensure accurate, timely updates are communicated to the appropriate teams
• Maintain accurate records related to driver availability, load information, and documentation
• Assist with routine driver questions and administrative requests while escalating more complex issues when necessary
• Take calls related to equipment or maintenance concerns, gather key information, and route issues to the Maintenance team
• Participate in the after-hours on-call rotation as scheduled
• Consistently look for ways to improve efficiency, communication, and customer service

Must-Haves

• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Ability to multitask and prioritize effectively in a fast-paced environment
• Positive attitude and willingness to learn
• Strong customer service mindset with professional phone and email etiquette
• Basic computer proficiency, including email, internet, and Microsoft Office applications
• Dependable team player who can work independently when needed

Nice-to-Haves

• Previous experience in transportation, logistics, dispatch, customer service, or a related field
• Experience working with transportation management systems (TMS) or other operational software
• College coursework or degree in business, logistics, supply chain, or a related field
• Familiarity with trucking operations, driver communication, or freight brokerage

Us

Committed to delivering exceptional service to our customers while supporting the drivers who make it all possible. Focused on teamwork, communication, and continuous improvement. Dedicated to helping employees learn and grow by providing exposure to all areas of our truckload operation. We are Shaker Logistics, a recognized leader in logistics and transportation, serving customers across North America with integrity, reliability, and a commitment to excellence.

Are You In?

Send us your resume and a brief note explaining why you'd be a great fit for the role. Tell us what interests you about transportation, customer service, or logistics. We're looking for great communicators who are eager to learn and grow with our team.

Job Type: Full-time

Pay: $20.00 - $26.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Logistics: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Waterford, NY 12188 (Required)

Work Location: In person