Fleet Coach

Fleet Coach to oversee rider operations, optimize delivery performance, and drive customer satisfaction. This role involves managing Fleet Coaches, ensuring operational efficiency, and implementing strategic improvements to enhance the rider network.

Roles and Responsibilities
Recruit, train, and lead Fleet Coaches to enhance rider sourcing & performance.
Monitor and optimize rider efficiency, delivery times, and order completion rates.
Design rider delivery rates and incentives for commercial efficiency and competitive engagement.
Ensure adherence to safety protocols and company standards.
Analyze delivery data and implement strategies to improve operational performance.
Address customer complaints and drive continuous improvement in service quality.
Develop strategic partnerships to expand the rider network and optimize costs.
Generate reports on KPIs, fleet utilization and performance, and business growth.
Onboard, foster & grow clients for areas under management purview.

Data Analysis & Excel Proficiency (9/10): Advanced skills in MS Excel, including pivot tables, VLOOKUPs, and data visualization.
Stakeholder Management (10/10): Strong interpersonal and communication skills to engage with internal and external stakeholders effectively.
Budget Management (Preferred): Basic understanding of budget tracking and resource allocation