Fleet Coach

Job highlights

• Retention Science,oracle SCM,zomato,& from institutions like Hindu College,BITS Pilani,and the University of Southern California.
• Qualifications: . 1-4 years of Operations / Last-Mile experience at Quick Commerce / courier/logistics companies. . Education: Graduate and above.

About Zippee:

• Zippee is building India s #1 Quick Commerce Logistics for consumer brands.
• Brands connect their online store to Zippee in just a few clicks & can kickstart 30-Min Delivery/120-Min/Same-Day Delivery for customers through our dark store network across India.
• Our team is ex. Retention Science, oracle SCM, zomato, & from institutions like Hindu College, BITS Pilani, and the University of Southern California.
• Backed by VCs & founders of Indias biggest unicorns, including Ashneer Grover (BharatPe), Kunal Shah (CRED), Peyush Bansal (Lenskart), and Prashant Pitti (easemytrip).

Job Description:

• Were looking for energetic and qualified Team Leads/Fleet Coaches - Last Mile to join our Quick Commerce Operations team across Bangalore.
• If you have a good network of 2W delivery partners across various zones in Bangalore, this is your opportunity to join Indias leading quick commerce logistics platform.
• You must be based near any of the following locations: Kalyan Nagar, Thyagraja Nagar, JP Nagar, Begur, Sarjapur, Brookfield.

Roles & Responsibilities:

• Sourcing & Managing Delivery Riders: Onboarding riders via personal and vendor network, training, tracking performance, and handling grievances/issues.
• Team Management: Reducing rider turnover and meeting delivery SLA goals.
• Handling Issues: Volume increases, rider payments, and customer complaints in real-time.
• MIS/Data Management: Preparing data using MS Excel and Google Sheets.
• End-to-end fleet operations for Delivery Executives / Riders. Daily fleet availability, utilization & productivity tracking
• Rider engagement and retention initiatives

Qualifications:

• 1-4 years of Operations/Last-Mile experience at Quick Commerce/courier/logistics companies.
• Education: Graduate and above
• Team management, stakeholder management, & independent decision-making experience are a must.
• Must have an owners mindset. We are looking for owners, not employees.