Fleet Control Tower

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

Job Description:

• Network Orchestration: Design and execute daily line haul plans that connect our fulfillment centers, sortation hubs, and delivery stations.
• Expansion Integration: Seamlessly integrate new facilities into the existing network, adjusting routes and schedules to maintain system fluidness.
• Dynamic Resource Allocation: Manage the delicate balance between our Internal Fleet and Third-Party Vendors, prioritizing cost-efficiency without sacrificing service quality.
• SLA Management: Ensure 100% compliance with increasingly strict Service Level Agreements (SLAs), particularly for new premium services and time-sensitive lanes.
• Capacity Optimization: Maximize truck utilization and minimize "empty miles" in a market where truck supply is tightening.
• Contingency Planning: Develop "Plan B" scenarios for network disruptions, seasonal surges, or sudden changes in vendor availability.

Requirements:

• Bachelor’s degree in Logistics, Supply Chain Management, Engineering, Business, or related field
• 1-3 years of experience in logistics operations, transport planning, performance analysis, or continuous improvement (e-commerce or express logistics preferred)
• Strong analytical and problem-solving skills with hands-on experience in Excel / Google Sheets
• Basic understanding of Linehaul or transportation operations is an advantage
• Experience in KPI tracking, reporting, or dashboard development
• Good coordination and communication skills with cross-functional teams
• Able to manage multiple tasks and support projects in a fast-paced, operations-driven environment
• Detail-oriented with a structured and data-driven working style
• Proficient in English with good written and verbal communication skills