Fleet Coordinator (Admin)

Alpha Finance is a specialist direct-to-consumer car finance and lease business, part of the Gubecka Group. Our mission is simple: we meet each customer at their actual situation and match them to the right product, brand and terms for where they are today, to get them moving tomorrow.

We're a friendly, driven team who live our values every day:

• We show up and back each other

• We say it straight

• We find the right way

The Opportunity

We're looking for a customer-focused, organised person to own parts of the administrative side of our Carzie vehicle fleet. You'll be the person keeping our fleet compliant and our customers informed — tolls, registrations, insurance and reporting — so our fleet runs smoothly behind the scenes. No fleet or automotive background is is necessarily needed; we'll teach you that part.

This is a desk-based role reporting to the General Manager, working closely with our Fleet Coordinator (Yard) who handles the hands-on side of keeping the fleet operational. Between these two roles, the fleet stays on the road, compliant, and properly recorded. Additionally, these roles may also need to back each other up during times of leave and working in harmony is a key part of our business running smoothly.

What You'll Be Doing

In this role, you'll manage the administrative backbone of our fleet operations, including:

• Daily processing of customer tolls and fines nominations
• Managing insurance renewals, certificates and claims processing (INSURET)
• Preparing and delivering fleet pre-prep reporting to Operations and Marketing
• Handling vehicle registration and TMR compliance, including transfers
• Maintaining accurate fleet records in our inventory CRM and website listings
• Acting as our point of contact with Pickles for vehicle disposal and auction administration
• Managing Carzie vehicle issues and customer communication — working alongside our Fleet Coordinator (Yard), with support from the General Manager for anything that needs to go further
• Liaising with insurers, government bodies (TMR), and internal stakeholders to keep everything current

About You

Above all, we're looking for someone with strong customer service and administrative experience — you don't need any background in fleet, automotive, or vehicles specifically. If you're organised, reliable, and know how to keep a customer informed and a process on track, we can teach you the fleet side.

To succeed in this role, you'll ideally have:

• Solid experience in a customer service and/or administration role
• Confidence handling customer enquiries and keeping people informed, even when there's no immediate answer
• A friendly, helpful customer service attitude taken to handling enquiries
• Strong Excel and CRM/data entry skills
• High attention to detail and a methodical approach to recurring admin tasks
• Comfort picking up new processes and systems (we'll train you on the fleet-specific parts, like tolls, registrations and insurance)
• Excellent written communication skills
• A current Australian driver's licence (essential)