Fleet Maintenance Controller

We currently have a vacancy for a highly professional individual with a proven track record of working within a maintenance related role within the commercial vehicle sector. The applicant should be able to demonstrate an excellent technical knowledge of working with commercial vehicles and managing/controlling key areas such as scheduling, cost control, supplier & customer management to a very high standard and delivering success.

Includes 1 in 6 Saturdays.

Experience of working in a commercial vehicle maintenance or rental related business is essential.

Key Responsibilities:

• Take inbound calls and be the first point of contact for customer vehicle maintenance requirements.
• Manage legal compliance events for customers including MOT, service inspections and planning.
• Deal with roadside breakdowns and compliance events using extensive third party repair network.
• Schedule and deal with internal workshop/ bodyshop repairs.
• Manage VOR along with updates internally and to customers.
• Process maintenance documentation and ensuring all compliance is up to date
• Process invoices and PO requests efficiently
• Provide excellent service levels to all sales, rental and retail customers.
• Chase customer PO's for any chargeable works
• Organise breakdown recovery when required
• Attending customer meetings when needed to support rental service levels.
• Ensuring service levels are met.

Experience, attributes & skills required:

• Experience in the planning and technical aspects of commercial vehicle events.
• Ability to build a strong rapport and communicate effectively internally and with customer base.
• Knowledge of supplier authorisation processes
• Knowledge and understanding of compliance/operator’s licence requirements.
• Ability to effectively balance VOR/Costs through effective use of Nationwide suppliers
• Strong negotiator.
• Strong IT skills
• High level of enthusiasm for working together in a small team to achieve common goals and SLA

30 days annual leave, rising with length of service. On site canteen.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount
• On-site parking

Work Location: In person