Fleet Manager

Role Overview

We are looking for a highly proactive Fleet Operations professional who can build and manage delivery fleet and ensure smooth execution of client delivery requirements on a daily basis. The role involves rider deployment, attendance monitoring, manpower planning, salary coordination, issue resolution, and maintaining strong service levels for clients.

Key Responsibilities

• Drive rider hiring and fleet onboarding through multiple sourcing channels including personal networks, job portals, field recruiters, local references, vendor partners, and market activations to consistently fulfill delivery manpower requirements
• Coordinate daily rider deployment as per client delivery requirements to fulfil vacancies
• Ensure timely closure of manpower requirements for active clients
• Handle rider onboarding, documentation, and daily operational hygiene
• Manage rider attendance, punctuality, discipline, and daily reporting
• Monitor rider productivity, order execution, and service quality
• Resolve rider-related issues such as absenteeism, salary concerns, disputes, and performance gaps
• Coordinate salary inputs, payouts, incentives, and attendance records
• Maintain strong follow-up with riders to ensure smooth delivery execution
• Act as the bridge between clients, riders, and internal operations team
• Track operational MIS through Excel and prepare daily reports
• Ensure customer complaints / delivery escalations are resolved quickly
• Support in building a stable rider ecosystem for long-term operations

Required Skills

• Strong experience in fleet operations / rider management / delivery operations and rider hiring
• Good command over Excel, Google Sheets, email, and WhatsApp communication
• Ability to manage high-pressure daily operations
• Strong follow-up and problem-solving ability
• Hindi and Marathi speaking is preferable
• Experience in courier, logistics, quick commerce, or last-mile delivery preferred