Fleet Manager

Role & responsibilities

• Owning last mile service metrics across the assigned cluster and driving operational efficiencies

• Ensuring discipline among the fleet of delivery executives and resolving disputes/strikes to maintain a healthy work environment

• Conducting demand vs supply forecasting and ensuring optimal fleet mix for each store

• Collaborating with store teams to design and roll out payout structures that motivate delivery executives

• Driving training sessions on company policies, safety protocols, and customer interaction best practices

• Monitoring fleet performance through regular evaluations and providing actionable feedback

• Addressing grievances promptly and coaching delivery executives to improve performance

• Strong expertise in last mile operations & service metrics management

• Conflict resolution & workforce discipline management

• Forecasting & resource planning for demand-supply balance

• Ability to design and implement motivational payout structures

• Training & development skills for delivery partners

• Performance monitoring & feedback delivery

• Grievance handling & coaching for continuous improvement