Fleet Manager

Job Summary

The Fleet Branch Manager is responsible for supporting Hershey Creamery Company’s fleet of route delivery trucks. The Fleet Branch Manager must be familiar with commercial vehicle repair, proactive with communication, and able to keep multiple requests and issues organized. This person will be responsible for managing a fleet of 300-325 non-CDL and CDL refrigerated and dry trucks across more than 30 locations throughout the East Coast and Midwest. We prefer for the person filling this role to have experience with management, customer service, and vehicle maintenance. We deliver ice cream and we need to keep our drivers and trucks on the road to be able to do that!

Benefits Information

• Company-paid Blue Cross plan with dental and vision coverage for the employee and a small contribution for a spouse and/or family
• Company-paid life insurance
• Competitive vacation and sick leave policies
• Seven paid holidays
• 401K savings plan with company match
• Annual Cost-of-Living (COL) increase

Job Responsibilities

• This position will report to the VP of Sales
• Manage people and processes

o Manage the Fleet Safety Manager and Fleet Administrators as well as a team of mechanics

o Manage and schedule work for fleet mechanics based in Easton, PA, or Middletown, PA

o Use and improve tools and processes to optimize tracking and communication of trucks requiring repair

• Ensure fleet stays in good repair

o Assist branches and General Sales in qualifying service garages and vehicle repair vendors

o Review service levels and costs and challenge vendors when needed

o Travel to branch locations to assist them with any and all of these responsibilities.

o Survey trucks for safety and cleanliness and create and maintain programs to reinforce this

• Demonstrate strong communication and customer service skills

o Communicate daily with other departments, Hershey branch locations, General Sales, and external vendors

o Hold scheduled update calls with both Branch Managers and Operations Managers.

o Build relationships and maintain contact with vendors (Penske, Ryder, Enterprise, etc.)

• Work with Senior Management Team to source and acquire new vehicles and coordinate delivery of these trucks to branch locations
• Travel is expected to be up to 2 weeks per month

Qualifications/Preferred Behaviors

• Bachelor’s degree (accredited) or, in lieu of that, a High School Diploma or GED and one incremental year of relevant work experience
• Management experience
• Strong mechanical aptitude and working knowledge of commercial vehicle systems
• Experience with vehicle maintenance, mechanical troubleshooting, automotive repair, diesel repair, or related experience
• Experience with truck refrigeration systems
• Ability to understand and evaluate vehicle repair recommendations, estimates, part needs, and preventative maintenance requirements
• Experience in customer service required, with auto parts or repairs preferred
• Ability to work with different personalities and communicate effectively verbally and in writing
• Experience with MS Office Suite including, but not limited to Excel, Word, and Outlook
• Must able to lift up to 50 lb.
• Valid driver's license and valid DOT Medical Examiner’s Certificate in order to operate vehicles up to 26,000 lbs. GVWR