Fleet Operation Coordinator

Key Responsibilities

1. Shipment Planning and Delivery Coordination

* Plan, arrange and coordinate daily shipment and delivery schedules to ensure smooth and timely operations.

* Assign daily tasks to drivers and provide clear instructions on delivery routes, timing and job requirements.

* Monitor driver progress and follow up closely to ensure delivery schedules are properly completed.

* Coordinate with internal teams to ensure transport arrangements are accurate and ready before delivery.

2. Driver and Fleet Monitoring

* Monitor truck movements using GPS / GPRS tracking systems.

* Track vehicle location, delivery progress and route movement to ensure efficiency and on-time delivery.

* Communicate with drivers to provide updates, instructions and support when needed.

* Identify delays, route issues or operational problems and take immediate action to minimise disruption.

3. Client Communication and Service Support

* Communicate with clients on shipment requirements, delivery arrangements and transport updates.

* Provide real-time delivery status updates to clients when required.

* Handle client enquiries professionally and ensure proper follow-up on operational matters.

* Support the company in maintaining reliable service quality and customer satisfaction.

4. Operational Problem Solving

* Respond quickly to daily operational issues, including delivery delays, route changes, truck breakdowns or urgent client requests.

* Work closely with drivers, workshop team and management to resolve transport issues efficiently.

* Liaise with the workshop team to manage vehicle breakdowns, repair updates and downtime planning.

* Support alternative arrangements when necessary to ensure delivery commitments are met.

5. Performance Tracking and Cost Efficiency

* Track delivery performance and monitor operational efficiency.

* Analyse route data, truck usage and delivery progress to support better planning.

* Assist in identifying ways to optimise transport costs, reduce delays and improve fleet utilisation.

* Provide operational feedback to support continuous improvement in logistics planning.

6. Documentation and Reporting

* Maintain accurate records of shipments, delivery schedules, driver assignments and operational updates.

* Prepare daily reports, delivery records, transport documents and other logistics-related documentation.

* Ensure all operational records are properly filed and updated.

* Assist management with reports and data required for operational review.

7. General Operations Support

* Support continuous improvement in transport planning, logistics coordination and daily operations.

* Work closely with the operations team, drivers, workshop team and management.

* Follow company procedures, safety requirements and service standards.

* Perform any other ad hoc duties as assigned by management.