Fleet operator

Job Title: Fleet Operator

Location: Bengaluru

Type: Full-time

Working days: 6 days a week

Experience: 35 Years

Company: DriveX (subsidiary of TVS Motor)

About TVS Motor

TVS Motor is the third-largest two-wheeler manufacturer in India as well as globally. Across both domestic and international markets, TVS Motor seeks to transform the quality of life of people by providing mobility solutions that are Exciting, Responsible, Sustainable and Safe, and has sustained strong growth momentum over the past years toward this vision. It has a global presence in ~90 countries, including the Middle East, Africa, Southeast Asia, the Indian subcontinent, Latin & Central America, and Europe. TVS Motor, with a 100-year legacy of Trust, Value, and Service, operates state-of-the-art manufacturing facilities in India and Indonesia, and a newly established R&D Center of Excellence in Italy. The company is known for its innovation-led approach, industry-leading product quality, and strong customer service, having earned global recognitions such as the Deming Prize and multiple No. 1 rankings in J.D. Power surveys. TVS Group’s global portfolio includes companies such as Norton Motorcycles (UK), TVS E-bike (Switzerland), TVS Credit Services (India), and TVS Emerald (real estate business, India). For more information, please visit https://www.tvsmotor.com/.

About DriveX

DriveX is a fast-growing mobility platform focused on transforming access to two-wheelers through technology, trust, and innovative ownership models. DriveX is reimagining how consumers across India access pre-owned two-wheelers, with a strong focus on transparency, affordability, and convenience, to become the most trusted and accessible pre-owned two-wheeler platform in India.

At the intersection of mobility, fintech, and digital marketplaces, DriveX is building a full-stack platform that enables seamless vehicle discovery, certification, financing, and lifecycle management. With a rapidly expanding retail footprint, digital-first customer experience, and deep integration with OEM and financing partners, DriveX’s capabilities position it uniquely to unlock the next wave of two-wheeler adoption, through a variety of ownership and financing models.

Backed by TVS Motor’s legacy of engineering excellence and distribution strength, DriveX offers a high-growth environment where innovation, ownership, and impact go hand in hand, creating opportunities for individuals to build category-defining solutions in one of the world’s largest mobility markets.

Role Summary

The Fleet Operator will be responsible for monitoring fleet assets, reviewing and validating telematics solution performance, managing overdue and recovery cases, coordinating repossessions, and ensuring timely resolution of operational escalations. The role requires close coordination with internal teams and external recovery partners to safeguard company assets.

The role also requires occasional night-shift coverage and escalation handling outside standard business hours.

Key Responsibilities

Credit and Asset risk management

• Monitor fleet asset health, vehicle status, and location visibility through the telematics platform and other internal systems.
• Track overdue cases and coordinate recovery activities with internal teams and external recovery partners.
• Oversee vehicle recovery and repossession workflows end to end, including case assignment, follow-up, documentation, and closure.
• Monitor high-risk cases and initiate timely corrective actions, including customer de-escalation, outreach, and escalation to recovery teams where required.
• Act as the first point of contact for fleet-related operational escalations.
• Maintain recovery records, incident logs, and case histories, and prepare periodic MIS reports and performance summaries.
• Ensure adherence to company policies, agreed service levels, and case-handling protocols.

IOT solution monitoring

• Review telematics solution performance on a daily basis, including GPS uptime, location accuracy, alert latency, immobiliser response, and data consistency.
• Review telematics exceptions and raise issues to support root-cause analysis.

Process improvement and others

• Make suggestions to improve company processes, operating controls, reporting discipline, and fleet recovery efficiency.
• Contribute to company-building initiatives by identifying operational gaps, improving SOPs, and supporting the design of scalable fleet control processes.
• Perform other duties and operational tasks as assigned to support changing business requirements and ensure smooth day-to-day operations.

Requirements

• Graduate in any discipline.
• Strong coordination, stakeholder management, problem-solving, team work, interpersonal and and follow-through skills.
• Good working knowledge of MS Excel, reporting, and structured MIS preparation.
• Ability to manage multiple cases in a fast-paced environment with strong attention to detail.
• Strong communication skills and a calm, professional approach under pressure.
• Comfortable reviewing telematics dashboards and interpreting fleet alerts, exceptions, and system performance trends.
• Willingness to question anomalies, follow up on unresolved issues, and push for closure.
• Knows how to ride a motorcycle
• Spoken languages: English, Hindi, and Kannada (mandatory).
• Willing to take on new responsibilities and excited to learn.
• Strong sense of accountability, integrity, resilience, and urgency.