Fleet Performance Manager

Description:

We are seeking a proactive and customer-focused Fleet Performance Manager to serve as the primary point of contact for EPC Power’s larger and strategic customers. This role is responsible for ensuring customers have a consistent, reliable interface for account-level communication, escalation management, and operational visibility.

The Fleet Performance Manager must understand system context, terminology, operational states, and common fleet-level issues well enough to engage effectively with internal cross-functional teams. The role also requires translating technical information, analytics, and system status into clear, actionable communication for customer stakeholders with varying levels of technical understanding.

In addition, the Fleet Performance Manager leverages fleet monitoring tools and data analytics to support proactive engagement, early issue awareness, and identification of maintenance or parts opportunities that improve fleet performance and customer satisfaction.

Requirements:

• Bachelor’s degree in Engineering, Business, Operations, or a related field, or equivalent professional experience.
• Understanding of and compliance with all customer and EPC Power safety policies.
• Working knowledge of utility-scale system-level concepts, terminology, and operating states.
• Experience interpreting high-level alarms, alerts, and fleet health indicators.
• Comfort engaging with technical teams to understand context, constraints, and implications.
• Strong skills translating technical, operational, and analytical information for diverse audiences.
• Proven experience managing multiple priorities and coordinating effectively across cross-functional teams.
• High level of organization, professionalism, and attention to detail.
• Must be currently residing in the United States and legally authorized to work in the United States at the time of application; sponsorship may be available for qualified candidates in limited circumstances.

Desired Skills:

• Experience in customer success, fleet operations, field service coordination, technical account management, or program coordination.
• Previous exposure to technical or industrial environments such as power systems, energy storage, manufacturing, or large-scale field service operations.
• Experience using monitoring platforms, dashboards, or data analytics tools to support operational or customer-facing decision-making.
• Ability to recognize patterns, trends, and risks within fleet data and translate them into proactive customer actions.
• Strong ability to engage engineers, technicians, and operations teams while remaining customer-focused and business-oriented.
• Experience managing escalations and sensitive customer situations in a structured, calm, and solutions-oriented manner.
• Strong customer advocacy mindset paired with sound operational and commercial judgment.

Benefits

• 401(k) with company matching
• Medical, dental, and vision insurance
• Disability and life insurance
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Tuition reimbursement

EPC Power is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.