Fleet Service Advisor

Salary: Scale 4 £27,204 - £29,859

Location: Peterlee Warehouse

Hours/Contract: 37 hours, Monday to Friday, Permanent

Closing Date: 5pm, Monday 2nd November 2026

Recruitment Vetting (RV)

Make a Difference – Join Our Team

We are looking for dedicated and motivated individuals to join Durham Constabulary, helping to protect our communities and deliver an outstanding policing service. This is an exciting opportunity to contribute to meaningful work where your skills and commitment will make a real impact

The Role

Primary liaison between our officers and staff for Fleet Maintenance Department, ensuring that each vehicle is booked in has its repair, maintenance and compliance requirements accurately documented before being issued to the Workshop Supervisor for allocation to a Vehicle Technician.

As part of our team, you will play a vital role in supporting operational policing and delivering high-quality services to the public. Working in a fast-paced and dynamic environment, you will collaborate with colleagues and partners to achieve positive outcomes and uphold our core values of professionalism, integrity, and service.

What You’ll Do

• Accurately and quickly assessing the needs of each vehicle prior to and upon arrival at Fleet, manage scheduled planned preventative maintenance bookings, warranty and safety recall requirements, unscheduled unplanned work ensuring Fleet Management system is always updated with all vehicle service and repair related information from point of contact to being returned to the end user ensuring documentation is always compliant and entered onto the relevant systems in a timely manner.

• To keep officers and staff fully informed of progress and advise of extra work needed

• To keep officers and staff fully informed of progress and advise of extra work needed

• To provide a customer focused service to all visitors, customers and contractors making enquiries or visiting Service Reception. Handle and divert all phone calls accordingly.

• To assist the Workshop Supervisor to triage all vehicle defects within the Fleet Management System to ensure they are handled and discharged in the most appropriate manner. Relaying the correct information to the end user to ensure the vehicle is repaired and compliant. When necessary liaise with external providers for repair.

• Deliver high standards of service aligned with organisational priorities

• Contribute to the safety and wellbeing of our communities

• Work effectively as part of a team in a demanding but rewarding environment

• Support continuous improvement and organisational excellence

• Adhere to policies, procedures, and professional standards at all times

What You’ll Bring

• City & Guilds Level III/ A Levels/or BTEC in a relevant subject or an approved equivalent.
• At least one year’s administrative experience
• A strong commitment to public service and our organisational values
• Excellent communication and interpersonal skills
• The ability to work under pressure and adapt to changing priorities
• Strong problem-solving and decision-making capabilities
• Relevant qualifications and/or experience for the role

If you hold a higher qualification than those required above or minimum 5 years relevant experience, please evidence this on your application and it will be reviewed by our recruitment team.

For further information, please view the Job Description and Person Specification attached.

How to apply

If you’d like to apply, please forward a copy of the attached Application form, by the closing date.

External Applicants - please use the external application form

Internal applicants - please use the Internal Application form

Please also complete and return the equal opportunity form and return this with your Application form.

We are committed to equal opportunities, we therefore encourage you to complete and return the equality monitoring form. This form is optional, and your responses will be kept confidential and for statistical purposes only.

The above 2 (relevant application + equal opportunity) forms should be returned by email to our Recruitment department – [email protected]

Candidates must have indefinite leave to work and live in the UK and be free from any restriction. Any successful candidate will be asked to provide evidence of this.

Candidates will be contacted via email in relation to the recruitment process and are advised to also check junk and spam folders for email updates.

Further information

Any offer of employment will be subject to appropriate vetting checks which will be maintained/updated throughout the period of service.

Applicants must have been a UK resident for at least three years prior to the date of application.

If applicants have not been a resident in the UK for at least three years and can provide a VERIFIABLE certificate from the police of any country where they have taken temporary residence. The certificate must indicate that they have not been convicted of any offence whilst in that country or involved in any investigation by a Law Enforcement Agency.

Any tattoos deemed to be obscene, or advocates sexual, racial, ethnic, or religious discrimination, by written word or design is prohibited and the presence of such a tattoo would preclude an applicant from passing the recruitment process for employment with the Constabulary.

For any queries, please contact [email protected]

Please return the relevant application form and the equal opportunity form to [email protected]

Please note: some documents may not currently be suited for use with assistive technology. If you require information in an alternative format, please contact us.

• Equal Opportunities

  123KB

• PERS 198 Guidance Notes for Employment Application Form.docx

  170KB

• Durham Constabulary Advert Pack.pdf

  5,216KB

• 2026 New Pers 198 External Application form.docx

  190KB

• 2026 New Pers 198A Internal Application Form.docx

  207KB

• Fleet Service Advisor JD.doc

  57KB