Fleet Support Specialist

Title: Fleet Support Specialist
Locations: Dallas TX, (Onsite)
Employment Type: Non-Exempt, Full-Time
Compensation: $22.50- $24.50 per hour + Plus full benefits (eligible Day One)

About Flexcar
Flexcar is completely reimagining car ownership. Buying a car is expensive, and leasing locks you in. So, we created a better way: flexing. Flexcar gives people their own car with one monthly payment that includes insurance, maintenance, roadside, and registration, plus the freedom to swap, keep, or return it as life changes. It's more affordable, more flexible, and more enjoyable than buying or leasing. By combining operational expertise with technology, data, and AI, we're transforming every part of the customer journey. We're scaling fast, and we're building the next generation of leaders to scale with us.

Role Overview
As a Fleet Support Specialist at Flexcar, you’ll be the person who helps keep Flexcar’s fleet legal, on the road, and safe for customers, by supporting the registration lifecycle and recall response across our footprint. You will work closely with multiple teams across all markets and sites, communicate with our customers, and provide status updates to leadership.

What You’ll Do
Recalls

• Place manufacturer recall holds on affected vehicles and track them through resolution
• Process documentation confirming recall repairs have been completed
• Notify customers directly when an open or new recall affects their Flexcar vehicle, and coordinate next steps
• Partner with site teams to move recall repairs and holds through efficiently
• Generate and maintain reports to track impacted vehicles and customers

Registration & Titling

• Serve as a liaison between Flexcar, Avis Budget Group, and state registration agencies to keep our fleet fully compliant
• Verify that newly infleeted vehicles meet all state registration requirements before they go into service
• Track registration expirations and submit renewals or retitles on schedule so no vehicle operates on expired tags
• Maintain accurate digital registration records and keep internal vehicle databases in sync with the fleet's current state
• Audit registration work submitted by other sites to catch errors and uphold quality standards

Customer & Site Coordination

• Communicate with customers about new registrations, replacement plates, and recall actions on their vehicle
• Ship registration materials, plates, and other items to customers and sites — including drop-offs at USPS, UPS, and FedEx
• Manage inventory for the Fleet Support Office (plates, registration stock, mailing supplies)
• Back up the team on vehicle checklists and conditional fee processing when needed
• Complete other assigned tasks from team leads and managers as directed

What Drives Success in This Role

• Ownership mindset: Comfortable working independently, proactively identifying issues and taking action without constant oversight.
• Strong organization & time management: Able to juggle multiple tasks, sites, and priorities while maintaining efficiency and consistency.
• Attention to detail: Ensuring that vehicle records and internal trackers are always up to date with accurate information.
• Comfort with technology: Uses several internal systems throughout the day for documentation and task management, and has a strong foundation in Excel and Google Sheets.
• Operational discipline: Follows processes carefully, especially around outbound mail, inventory accuracy, and recall documentation.
• Clear communicator: Communicates professionally and effectively with internal teams, external partners, and customers.
• Team-oriented approach: Works collaboratively in a fast-paced, evolving environment where priorities may shift.
• Schedule flexibility: Willing and able to work days, evenings, weekends, and holidays as business needs require.
• Eligibility requirements:
  • Valid driver’s license with an acceptable driving record (per company standards)
  • At least 18 years old

What Tops The Tank

• Accrual of up to 80 hours of PTO in the first year (increasing with tenure)

• Paid Sick Leave in accordance with California and applicable local law

• Company-paid holidays

• 401(k) with company match (Day One eligibility)

• Medical, dental, and vision coverage (Day One eligibility)

• Weekly pay

• Uniforms provided

• Employee discount on Flexcarservices