Flex Officer

Job details

Posted 22 April 2026

Salary 12.71

LocationCardiff

Job type Causal/Relief officer

Discipline Guarding & Security Officers

Reference010182

Job description

Relief Retail Security Officer

About ASEL

ASEL design, develop and deliver fully bespoke and integrated security solutions, seamlessly bringing together people, technology and processes to achieve results-driven outcomes.

As the original thinkers behind security risk modelling — which has revolutionised the industry — our business is underpinned by our risk advisory practice, which utilises data and insight to identify and mitigate risk, inform strategy, prevent crime and reduce cost.

We believe that authenticity and transparency are vital to success. Our main objective is to always act with sincerity and integrity to provide a genuinely collaborative service that customers can trust and believe in.

ASEL is part of the Argenbright Holdings Group, a privately owned $2.2bn organisation founded in 1979 and headquartered in Atlanta, Georgia. Argenbright has decades of experience in aviation services, facilities management, BPO and technology, with a strong heritage in security services across the USA and Europe.

Position Details

Location: Cardiff Hours: Varied (Relief Position) Shift Pattern: Varied (Relief Position) Hourly Rate: Site dependent, between £12.71 – £15.00 per hour

Main Responsibilities

We believe that the best approach to deterring criminal activity is to understand the vulnerabilities and risks of each location and to tailor our approach to effectively reduce them.

As a Relief Security Officer, you will be required to provide a visible deterrent, respond to incidents, complete incident reports, and collaborate with local authorities.

You will be expected to carry out all guarding responsibilities whilst in-store, including:

• Patrolling the shop floor and deterring criminal activity
• Assessing and identifying vulnerabilities, and working proactively to minimise risk
• Liaising with management and local authorities when applicable
• Managing vulnerable persons with empathy to avoid causing distress
• Completing colleague and contractor searches when required, in line with customer company policy
• Digitally reporting incidents and using tablets or phones for daily activity planning
• Producing detailed and legible incident reports to assist the client and local authorities

The Person

To be an effective Security Officer, you must be a confident communicator, capable of providing detailed verbal and written accounts of criminal activity or incidents. You will need to be welcoming and patient with customers and able to handle conflict in a calm and professional manner.

Required Experience and Qualifications

• You must hold a valid SIA licence to apply for this role.
• Previous experience in a retail security role is advantageous but not essential, as full training will be provided.
• You must be able to provide a full five-year checkable work or education history.
• Applicants must bring right to work documents and a recent proof of address to the interview.

Please note: due to the high number of applications received, if you have not been contacted within 14 days of your application, please assume that you have been unsuccessful on this occasion.

Mission, Core Values & Competencies

All employees are expected to embrace the company’s core values and principles to support the overall mission of the organisation. You should take personal responsibility for your own career development by continually assessing and improving your performance and behaviour against the objectives agreed in your ASEL Group Development Plan.

Equality & Diversity

ASEL values the diverse skills and experience of its employees and is committed to achieving equality of opportunity for all. Our objective is that all individuals shall have equal opportunities for employment and advancement based on their skills, aptitudes and abilities.

ASEL is dedicated to engaging and retaining the best possible talent and creating an environment that encourages excellence through inclusion, equality, diversity, leadership and management.

Responsibilities & Requirements

Job descriptions are reviewed regularly. Any changes will be made and agreed between you and your manager.

The above information is not exhaustive, and you may be required to undertake additional duties as reasonably requested, within the scope of the position and your capabilities.

All employees are expected to act professionally, co-operatively and flexibly in line with the requirements of their role.

Benefits

• Access XD Recognition – Rewards and Discount Platform
• Apprenticeship Opportunities
• Employee of the Month Scheme
• 110% Club for Outstanding Performers, offering prizes and monetary rewards
• Stream – Flexible Pay Access, allowing early access to earned wages
• Employee Assistance Programme (EAP)
• Career Progression Opportunities
• Ongoing Training and Development

INDST