Flex Technician

Position Summary

The Flex Technician is a versatile field technician responsible for performing both routine pool service and pool repair work. This position provides the company with a flexible technician who can move between cleaning routes, service calls, equipment troubleshooting, and repair work based on the needs of the business.

The Flex Technician is expected to maintain the same high standards as both a Pool Technician and Repair Technician. The ideal candidate has strong pool-service knowledge, a developing or advanced understanding of pool equipment, and the ability to adapt to different types of field work throughout the day.

Key Responsibilities

• Complete assigned pool service routes accurately and efficiently.
• Skim, brush, vacuum, and clean pools according to company standards.
• Empty skimmer and pump baskets.
• Clean and inspect filters as required.
• Test and balance pool water.
• Add chemicals safely and accurately according to company procedures.
• Inspect pools for debris, algae, stains, leaks, and unusual conditions.
• Identify equipment issues and communicate them to the appropriate supervisor.
• Maintain clean and professional customer properties.
• Inspect pumps, filters, heaters, valves, chlorinators, salt systems, automation, and related equipment.
• Diagnose common pool equipment problems.
• Troubleshoot mechanical, hydraulic, and basic electrical issues within the technician's training and authorization.
• Identify the likely cause of equipment failures.
• Determine when a repair can be completed in the field versus when additional support is required.
• Communicate repair opportunities and recommendations to the Service & Repair Coordinator or Service & Repair Coordinator.
• Perform approved pool equipment repairs and replacements.
• Repair or replace pumps, motors, filters, valves, heaters, chlorinators, salt systems, and related equipment as qualified.
• Perform preventative maintenance.
• Complete equipment installations according to company standards.
• Test equipment after repairs to verify proper operation.
• Maintain an organized work area and properly dispose of removed materials.
• Complete only work that falls within the technician's training, certification, and company authorization.
• Provide professional and courteous service at every customer property.
• Communicate clearly with customers regarding routine service and repair work.
• Explain basic equipment problems and repair recommendations when appropriate.
• Obtain required customer approval before performing additional billable work.
• Answer routine pool-service questions professionally.
• Report customer concerns or requests to the appropriate office or supervisor.
• Protect customer property and leave work areas clean.
• Complete accurate service and repair work orders.
• Record water chemistry readings and chemical additions.
• Document equipment conditions, repairs, parts, and labor.
• Take required photographs of equipment and completed work.
• Record model and serial numbers when required.
• Document additional work recommended or discovered during service.
• Update work orders promptly and accurately.
• Communicate follow-up requirements to the Service & Repair Coordinator.
• Maintain company tools and equipment in good working condition.
• Maintain appropriate parts and supplies in the assigned vehicle.
• Communicate parts and inventory needs to the appropriate team member.
• Properly account for parts and materials used on each job.
• Keep the company vehicle clean, organized, and properly stocked.
• Report damaged or missing tools and equipment.
• Follow all company safety procedures.
• Properly handle, transport, and store pool chemicals.
• Follow electrical, plumbing, mechanical, and equipment safety procedures.
• Use appropriate personal protective equipment.
• Maintain safe work areas.
• Follow company vehicle and driving policies.
• Report accidents, injuries, property damage, and safety concerns immediately.

Qualifications

• 1–3 years of pool service or related field-service experience preferred.
• Experience with pool equipment and repair is preferred.
• Strong understanding of pool cleaning and water chemistry.
• Basic to advanced knowledge of pool equipment depending on experience level.
• Strong troubleshooting and problem-solving skills.
• Valid driver's license and acceptable driving record.
• Strong customer-service and communication skills.
• Ability to work independently.
• Comfortable using smartphones, GPS, and service-management software.
• Ability to adapt to changing schedules and job types.

Preferred Qualifications

• Previous pool repair experience.
• Experience with pumps, motors, filters, heaters, salt systems, automation, and chlorination equipment.
• Plumbing or electrical experience.
• Experience with field-service management software.
• Strong understanding of water chemistry.
• Experience performing equipment installations.
• Previous experience working independently in a field-service environment.

Performance Expectations

Success in this position will be measured by:

• High-quality pool service and cleaning.
• Accurate water chemistry.
• Accurate diagnosis and completion of qualified repairs.
• Strong first-time completion rate.
• Accurate work-order documentation.
• Proper use and tracking of parts and materials.
• Professional customer service.
• Low callback and repeat-service rates.
• Safe work practices.
• Ability to efficiently transition between service and repair assignments.
• Willingness to support the company wherever field needs are greatest.

Physical Requirements

• Work outdoors for extended periods.
• Stand, walk, bend, kneel, and work around pools and equipment.
• Lift and carry tools, equipment, parts, and chemical containers.
• Work in equipment areas that may be confined or difficult to access.
• Climb ladders when required.
• Enter and exit service vehicles frequently.
• Work in varying weather conditions.

Career Path

The Flex Technician position provides an opportunity to develop both service and repair skills. A successful Flex Technician may advance into positions such as Lead Technician, Lead Repair Technician, or Service & Repair Coordinator, depending on their strengths and career goals.

Compensation & Benefits

Compensation is hourly + a billable hour rate for all repairs performed.

Benefits may include:

• Paid time off
• Paid holidays
• Health, dental, and/or vision insurance
• Company vehicle
• Company phone
• Performance bonuses
• Tool or equipment allowances
• Training and professional development
• Career advancement opportunities

Job Type: Full-time

Pay: $30.00 - $38.00 per hour

Benefits:

• Company truck
• Flexible schedule
• Fuel card
• Paid time off
• Professional development assistance

Experience:

• Pool Equipment: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person