Flight Controller

Company description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 215 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description:

Key Responsibilities

The Flight Controller (FC) is responsible for real-time monitoring & coordination of ground handling activities for all SG Hub operations, and to ensure the smooth execution of ground handling tasks passed by SIOC to the ground operations team.

This role supports the Duty Flight Controller (DFC) and the Duty Terminal Manager (DTM) to ensure operational efficiency and service excellence across all phases of flight handling through proactive communication and data-driven decision-making, with the aid of operational flight data systems used in SIOC.

1. Monitor flight movements and turnaround progress through the SIOC flight data systems
2. Proactively coordinate & communicate with internal & external stakeholders such as internal SATS Ops BUs, airline customers, airport agencies and service partners to ensure on-time performance & service delivery for our airline customers
3. Identify and provide timely intervention to ground operational disruptions promptly, escalating issues when necessary to DFC & DTM
4. Update flight status and operational data in the central flight monitoring dashboard (DSM Live) for situational awareness
5. Closely monitor & collaborate with SATS Ops BUs to ensure smooth execution of tasks passed down through SIOC to Ops for operational disruptions handling or special handling (e.g. VVIP, special events,etc)

Key Requirements

1. Possess a local Diploma in any discipline from a recognised institution.
2. Strong situational awareness, communication, and problem-solving skills
3. Proficiency in operations monitoring tools and data systems
4. Ability to work in a fast-paced, 24/7 operational environment