Flight Coordinator

About the role

True South Flights is seeking a dedicated and enthusiastic Flight Coordinator to join our dynamic team. In this role, you will be the key point of contact with our supplier partners, ensuring that every aspect of our customers' journey is seamless and memorable. You'll work closely with a passionate team to guarantee that each customer enjoys the ultimate scenic flight experience.

Key responsibilities

• Meet customers and process daily departures to Milford Sound, Aoraki/Mt Cook, and the Franz/Tasman Glaciers whilst processing and coordinating future bookings
• Daily administration tasks including emails, fielding phone calls from customers, third party suppliers, and agents, and reconciliation
• Check in procedures, ensuring customers are checked in and ready to go on time, coordinating courtesy shuttle pick ups, and ensuring customers have all information required for their tour
• Manage various reservations systems
• Flight following, preparing loadsheets, liaising with maintenance coordinator
• Problem solving solutions to customer coordination issues

About you

• Great communicator (essential)
• Minimum 2 years customer service experience
• Moderate level of computer skills (essential) - you will be using online reservations, OTAs, website admin programs, Microsoft Office suite, Google Calendar
• Ability to deal with people from all walks of life (essential)
• Previous experience working in the travel/tourism/hospitality industry (preferred)
• Experience in a previous administration-based role (advantageous)
• Experience with Rezdy (asset)
• Good understanding of how to get the best from all the marketing opportunities (major asset)

Benefits

• Famil flights to Milford Sound and Mount Cook
• Discounts for family members
• Four day work week (including weekends)
• Staff Car Park

About us

True South Flights is a locally-owned company, offering unforgettable scenic flight experiences to some of New Zealand's most iconic destinations, including Milford Sound, Aoraki/Mt Cook, and the Franz and Tasman Glaciers.