Flight Dispatcher- US

Job Title: Freight Dispatcher

Job Type: Full-time

Department: US Logistics

Shift: 6:30 PM to 3:30 AM

Location: Noida, Sector 2

Job Overview

We are seeking an experienced and detail-oriented Freight Dispatcher to manage, coordinate, and optimize our day-to-

day freight operations. In this role, you will act as the primary liaison between drivers, clients, shipping locations, and

brokers to ensure safe, timely, and cost-effective transportation of goods. The ideal candidate thrives in a fast-paced

environment, excels at problem-solving under pressure, and possesses strong negotiation and communication skills.

Key Responsibilities

Scheduling & Route Planning: Assign shipments, plan optimal delivery routes, and schedule driver pickup/delivery

appointments to maximize fleet efficiency and minimize empty miles.

Dispatch & Fleet Monitoring: Serve as the central point of contact for drivers en route. Monitor real-time GPS

tracking and update shipment status in the Transportation Management System (TMS).

Rate Negotiation & Load Sourcing: Source available loads through load boards or direct clients, and negotiate

competitive freight rates with brokers and carriers.

Issue Resolution: Proactively manage delay notifications, weather disruptions, breakdown assistance, and delivery

conflicts to maintain high service levels.

Compliance & Safety: Ensure drivers adhere to Hours of Service (HOS), Department of Transportation (DOT)

regulations, and FMCSA safety standards.

Documentation & Billing: Review and track essential paperwork, including Bills of Lading (BOL), Rate Confirmations,

Proof of Delivery (POD), and fuel/expense receipts.

Customer Communication: Provide clients with timely delivery updates, track-and-trace information, and handle

rate/order inquiries professionally.

Qualifications & Requirements

Education: High school diploma or equivalent (Associate’s or Bachelor’s degree in Logistics, Supply Chain, or

Business Administration preferred).

Experience: 1–3+ years of experience as a Freight Dispatcher

Technical Skills:

Proficiency with Transportation Management Systems (TMS) and load boards (DAT, Truckstop, etc.).

Working knowledge of GPS tracking tools and route-planning software.

Solid skills in MS Office (Excel, Word) and data entry.

Industry Knowledge: Understanding of DOT/FMCSA rules, Hours of Service (HOS), and transport documentation.

Soft Skills:

Outstanding communication and interpersonal skills.

Strong multitasking, spatial awareness, and geographic knowledge.

Calm demeanor with fast-thinking problem-solving abilities.

Key Performance Indicators (KPIs)

On-Time Delivery (OTD) percentage.

Average rate per mile negotiated.

Fleet utilization rate & reduction of deadhead miles.

Driver retention and safety compliance adherence.

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Commuter assistance
• Paid sick time
• Paid time off

Work Location: In person