JOB PURPOSE

To be responsible in providing high standards operation services and others to Click Aviation Network’s customers. To ensure all operation services are coordinated effectively with all key stakeholders and vendors in line with the customer needs. To be accountable and responsible to Flight Operations Supervisor / Manager for all matters pertinent to the daily running of the operation according to Click Aviation Network rules and regulations in line with the approval of authorities and responsibilities assigned.

PRINCIPAL ACCOUNTABILITIES

• Controls and delivers effectively both air and ground operations services for customers, while ensuring regulatory compliance and avoidance in any flight disruptions in:
  • obtaining over flight & landing clearances, PPRs and slots
  • coordinating effectively with GHA, fuel, catering, hotel and transportation suppliers/vendors for smooth handling of customer’s flights
• Handles and responds to customer requests, accurately, resourcefully and tactfully.
• Prepares and types reports, orders, and schedules/movements pertaining to flight/aviation operations and flight/aviation safety
• Compiles, prepares, and distributes correspondence to relevant departments, such as flight operations reports and flight/aviation quality control reports
• Ensure that all operation activities provided to customers are achieved in compliance with Click Aviation Network corporate safety and security regulations, local laws, CAA and ICAO rules, regulations and standards.
• Consistently refers to and applies the aviation operations files and records:
  • Company Operations Manuals
  • Operational Notifications
  • AIP
• To influence the decisions of all operational units to enhance and improve performance in order to meet standards set.
• To produce information and reports to management on a regular basis.
• To represent Click Aviation Network externally and internally in the best interests of the company.
• To work on weekends, night shifts and public holidays

ESSENTIAL CAPABILITIES (skills/experience/qualifications)
Skills (practised capability/behaviours)

• Desire for learning and development
• Computer literate.
• High level of negotiating, influencing and interpersonal skills
• Ability to apply detailed analysis to flight operations planning
• Self motivation
• Excellent decision-making and problem-solving skills
• Excellent communication skills both internal and external at all levels
• Excellent team working skills including working across functional boundaries
• Energetic, resilient and willing to challenge
• Ability to work under pressure and to tight deadlines
• Excellent standard of written and spoken English; and other language(s) is a plus

Experience

• He/she must have at least 3 years’ experience working in flight operations environment

Qualifications

• Degree graduate
• Flight Operations/dispatcher/airport operations or equivalent aviation training
• Licenced flight dispatcher would be an advantage

PERSON PROFILE

• Positive/’Can do’ attitude
• Flexible & resourceful
• Mature
• Empathetic, team player & warm friendly manner

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