Flipkart Support Executive

• Handle customer queries through phone, email, chat, or support tickets across multiple channels.
• Troubleshoot product or service issues and escalate to the appropriate department when necessary.
• Maintain CRM records and ensure ticket updates, resolutions, and feedback are logged accurately.
• Deliver timely resolutions that align with your company’s service-level agreements (SLAs).
• Represent the brand tone and values in every interaction to build trust and retention.
• Capture customer feedback and pass on insights to product, sales, or tech teams for continuous improvement.
• Contribute to team quality goals by meeting first-response targets, CSAT scores, and resolution rates.

Pay: Up to ₹30,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Location:

• Bangalore City, Bengaluru, Karnataka (Required)

Work Location: In person