Float Medical Assistant

POSITION TITLE: FLOAT MA for Dallas/S Dallas/Rockwall

JOB SUMMARY: The float MA will handle phone calls and voicemail from the patients who are seeking medical information and/or medical attention. The float MA will address patient clinical questions, explaining/documenting laboratory results, calling in prescription refills, explaining procedures/treatments, initiating prior authorizations, and scheduling.

MINIMUM JOB REQUIREMENTS:

Education and Experience:

• High school Diploma

• Medical Assistant office experience

• EMR experience required.

• E Clinical Works experience preferred

• Travel is required

Essential Skills and Abilities:

• Ability to keep accurate records.

• Competent organizational skills.

• Ability to handle stressful situations.

• Ability to meet deadlines and multitask.

• Excellent oral/written communication skills.

• Excellent interpersonal skills.

• Understanding of the anatomy of the skin.

• Dependable and capable of being on time.

• Empathetic with patient’s needs and concerns.

• Positive and professional attitude.

• Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives.

PRIMARY DUTIES:

• travel between offices to aid in coverage

• Answering phone calls and voicemails.

• Answering patient clinical questions.

• Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment.

• Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointment.

• Locate laboratory results not yet in the patient’s medical records.

• Explaining/documenting laboratory results.

• Calling in prescription refills.

• Explaining procedures and treatments.

• Initiating prior authorizations.

• Schedules appointments and urgent visits as appropriate.

• Documenting all information into the computer system.

• Maintaining confidentiality of all patient information.

• Adheres to policies/safety practices.

• Performs other duties as assigned.

Job Type:

Full-time

Experience:

Medical Assistant: 2 years

Certification:

Medical Assistant: 2 years

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person