Floating Assistant Community Director

Join our vibrant team at Zocalo, where every day brings new challenges and opportunities to shine! As Assistant Community Director, you'll be at the heart of our purpose to build connected communities (that are sustainable) while ensuring exceptional customer experiences.

Picture yourself welcoming prospective residents with enthusiasm and showcasing our commitment to stewardship in every interaction. Your role will encompass a variety of exciting responsibilities, from marketing our properties, finances, and maximizing occupancy to fostering positive resident and vendor relationships.

As a valued member of our team, you'll have the chance to participate in industry organizations and expand your knowledge base, all while maintaining a professional image and demeanor. If you're passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are ready to make a positive impact, then this role is perfect for you! Join us in shaping the future of multifamily living and embark on a fulfilling career where every day is an adventure.

Zocalo Community Development is seeking a Floating Assistant Community Director to assist our communities around the Denver and Boulder areas. This position is Monday - Friday with potential weekends as needed.

CREATING CONNECTED COMMUNITIES

Zocalo Community Development is a next-generation real estate company, joining social purpose with profitability that creates sustainable projects aligned with key demographic, market, and environmental trends.

Zocalo was named Top Three Best Places to Work in Denver by Denver Business Journal and honored as Best Places to Work in Multifamily (Nationally) in 2022, 2023, 2024 and 2025.

Zocalo embraces the following six core values: Stewardship, People, Integrity, Resourcefulness, Innovation, Teamwork (S.P.I.R.I.T.)

ZOCALO VISION

Zocalo will be known nationally as an industry leader, redefining the real estate development field with an equal drive to social impact and financial success. The Zocalo brand will stand for innovation, integrity, and stewardship, evidenced by our dedication to community engagement, leadership in creating sustainable and better communities, and achievement in both profit and community-benefit goals.

Zocalo will harness the power of systems thinking in our strategy and programming, integrating planning, development, construction, and management to create places of enduring economic value, of social connection and exemplary environmental standards.

Zocalo will demonstrate operational excellence, executing complicated, intentional projects on-time and on-budget, delivering on our partners’ financial expectations, and attracting a growing network of investor partners who share our purpose and values. Zocalo will be employee-owned, creating a culture of collaboration and the ability to recruit top, national talent.

POSITION SUMMARY

The Floating Assistant Community Director (Floating ACD) provides operational, administrative, financial, leasing, and resident experience support across Zocalo Community Development's portfolio of communities.

This position serves as a flexible, portfolio-wide resource, providing temporary coverage during vacant positions, scheduled vacations, and periods of increased operational demand. The Floating ACD also supports coaching, training, and the consistent execution of company policies, procedures, and daily operational deliverables.

The position supports more than nine communities throughout the Denver metropolitan area, including Boulder, Downtown Denver, and Littleton. Assignments, work locations, and priorities will vary based on portfolio needs and direction from SVP of Operations.

The Floating ACD partners with Community Directors and Operations leadership to maintain operational continuity, support ownership expectations and key performance indicators (KPIs), maximize revenue, control expenses, and deliver a consistent resident and employee experience.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

Marketing:

· Must be knowledgeable of all phases of leasing and client relations. Must be able to perform the Leasing Director duties in addition to the ACD duties.

· Make rent recommendations based on market knowledge. Maximize occupancy and rent revenue.

· Actively participate in the social media outreach and website optimization for

the community.

· Once applicable, administers the lease renewal campaign.

· Greets prospective residents, shows community and performs leasing duties while sharing Zocalo’s passion for building & providing sustainable communities.

· Answers and handles incoming phone calls from prospective new residents, current residents, vendors/suppliers, etc.

· Maintains an awareness of local market conditions and trends. Contributes ideas to Vice President of Operations for marketing community and improving resident satisfaction.

· Maintains a community specific information book containing brochures and information on all major competition and locations of area/market amenities.

Resident and Vendor Relations:

· Maintains positive customer relations attitude where we are happy to serve and take time for our customers.

· Assist in scheduling and oversee property maintenance work and City inspections, as needed.

· Physically inspects community when in building, on grounds, picks up litter and reports and service needs to the maintenance team. Will also inspect move outs and vacancies.

· Manage effective feedback mechanisms for resident satisfaction and take proactive steps to improve relations and resident satisfaction.

· Organize social functions at the property and at local venues.

Income Collection and Accounting:

· Maintains accurate client records. Updates on a daily basis all rents, deposits and application fees received from residents and prospective residents. Issues appropriate notices when necessary (e.g., late payments, eviction notices, return check memos, lease violations).

· Deposits all receipts prior to the bank closing at the end of each day.

· Process invoices as requested.

· Prepare weekly, monthly or quarterly financial and occupancy reports as requested.

Administration:

· Updates required reports or software concerning leasing activity, move out notices, etc. on a daily basis and reports information to the Vice President of Operations as requested.

· Organizes and files all applicable reports, leases and paperwork.

· Proofreads all lease paperwork and processes move ins and move outs.

· Processes all security deposit move out reports.

· Accepts service requests from residents and routes to maintenance for prompt

processing. Conducts service follow up with resident when work is completed.

Safety:

· Be observant and report any problems which could be a hazard or potentially dangerous for residents, team, guests and the public.

General:

· Performs any additional duties assigned by Community Director or Vice President of Operations.

· Training is to be completed within 30-60 days of hire or as requested or required.

· Must maintain a professional image through dress and appearance at all times.

Community:

· Participate as Zocalo’s representative in organizations such as Apartment Association, Ballpark Neighborhood Organization, Downtown Denver Partnership, Colorado Chapter of the United States Green Building Council and other groups in which there will be beneficial effect for the Assistant Community Director’s knowledge base and on the profitability of the property.

CORE COMPETENCIES

· Achieve budgeted delinquency target and/or KPI

· Achieve or exceed closing ratio KPI (32%)

· Achieve or exceed shopping report KPI (>85%)

· Assist in providing exceptional customer service by achieving >4 or higher on survey results applicable.

ADDITIONAL REQUIREMENTS

· Working knowledge of principles of Sustainable Construction, energy efficiency, and requirements of LEED buildings. Becoming a LEED Green Associate should be a goal.

· Working knowledge of computer software, photocopier, office equipment

· Ability to meet deadlines

· Highly organized, able to multi-task, make schedules, document events. Team player, even tempered, tactful, and appropriately assertive. Informs others of plans, actions, and follows through on commitments. Supportive of the company purpose and the goals of the project.

· Reliable transportation to travel from one community to another.

· Reference verification, a criminal background check and drug test is required. Employment offer is conditional on the favored results of each.

EDUCATION AND EXPERIENCE

· HS diploma or equivalent.

· A minimum of three years’ experience in property management.

· Must have basic computer knowledge and type 30 wpm.

MENTAL & PHYSICAL REQUIREMENTS, WORK ENVIRONMENT

Mental Requirements:

Must be mentally adaptable and able to react favorably in stressful and potentially confrontational situations. Must be able to communicate well and give clear, consistent instruction to others. Must be able to adapt to novel and varied situations on a daily basis.

Physical Requirements:

Stand and walk or sit alternatively depending on specific needs of the day. Estimate 50% of time is spent on feet, and 50% is spent sitting at desk.

· Have occasional need (1% to 33% of the time) to perform the following physical activities:

o Bend/Stoop/Squat – pick up litter, filing

o Climb Stairs – Show and inspect property

o Push or Pull – Open and close doors, cabinets

o Reach Above Shoulder – Retrieve supplies

· Have frequent need (33% to 66% of the time) to perform standing and walking activities related to inspecting and presenting property.

· Constant need (66% to 100% of the time) to perform the following physical activities:

o Writing/Typing – Corporate, interoffice, resident communications

o Grasping/Turning – Telephone, door knob use

o Finger Dexterity – Operation of office equipment

· Lifting/Carrying (paperwork, deliveries, files, miscellaneous)

o Over 25 lbs. – Rare need, (less than 1% of the time)

o 20-25 lbs – Occasional need (1% to 33% of the time)

o Less than 20 lbs. – Frequent need (33% to 66% of the time)

o Under 10 lbs. – Constant need (66% to 100% of the time)

Vision Requirements:

Constant need (66% to 100% of the time) to complete forms, read and review reports, wide variety of correspondence, view computer screen. Frequent need to see small detail and view computer screens.

Hearing Requirements:

Constant need (66% to 100% of the time) to communicate over telephone and in person with residents, vendors, corporate office team.

Speaking Requirements:

Constant Need (66% to 100% of the time) to communicate over telephone and in person.

Driving/Traveling Requirements:

Frequent need (33% to 66% of the time) to utilize personal transportation to inspect surrounding neighborhood, make trips to bank, and also visit the corporate office.

Working Environment:

Indoors (66% to 100% of the time); frequently outdoors, all conditions (33% to 66% of the time). Occasional exposure to caustics, solvents, oils, fumes, flammables, etc. (less than 10% of the time).

Reasoning Development:

HIGH. Must be able to apply principals of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action. Must convey ideas, images, and goals to a diverse group of personalities.

Job Type: Full-time

Pay: $27.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Work Location: In person